Transcosmos is looking for keen problem-solvers to join our customer service team as Call Center Agents in Sacramento, CA for an August 3rd class start date. As a Call Center Agent, you provide assistance services for our various clients across the U.S. and are the customer’s primary point of contact from start to finish. The Customer Service Representative is responsible for responding to customers via inbound calls and creating exceptional customer experiences. If you enjoy independent working, this is the role for you! Having the ability to think on your feet and work in a fast-paced environment are skills we desire in a successful candidate. As our business continues to grow, opportunities for advancements are real possibilities for self-starters and those that take initiative. Responsibilities: • Willingness to create an exceptional customer experience when responding to customers via inbound calls • Demonstrates an understanding and following the Quality Assurance behaviors which create exceptional experiences • Must be adaptable to changing expectations, new processes, and technology to support customers • A positive attitude and desire to be an excellent teammate • Able to work in varying computer programs with ease • Ability to show patience and compassion towards customers • Demonstrates creativity in solving problems Qualifications: • Must be 18 years or older • Graduated High School or High School Equivalent Compensation: $14.50 hourly

• Willingness to create an exceptional customer experience when responding to customers via inbound calls • Demonstrates an understanding and following the Quality Assurance behaviors which create exceptional experiences • Must be adaptable to changing expectations, new processes, and technology to support customers • A positive attitude and desire to be an excellent teammate • Able to work in varying computer programs with ease • Ability to show patience and compassion towards customers • Demonstrates creativity in solving problems