Transcosmos is looking for keen problem-solvers to join our customer service team as a Customer Service Representative in Sacramento, CA for a start date of October 19th. As a Customer Service Representative, you provide assistance and services for our various clients across the U.S. and are the customer’s primary point of contact from start to finish. The Customer Service Representative is responsible for responding to customers via inbound calls and creating exceptional customer experiences. If you enjoy working independently, this is the role for you! Having the ability to think on your feet and work in a fast-paced environment are skills we desire in a successful candidate. As our business continues to grow, opportunities for advancement are real possibilities for self-starters and those that take initiative. ** There is the potential to work from home after the training period ** Responsibilities: • Willingness to create an exceptional customer experience when responding to customers via inbound calls • Demonstrates an understanding of Quality Assurance behaviors which create exceptional customer experiences • Must be adaptable to changing expectations, new processes, and technology to support customer needs • A positive attitude and desire to be an excellent teammate • Able to work in varying computer programs with ease • Ability to show patience and compassion towards customers • Demonstrates creativity in problem-solving Qualifications: • Must be at least 18 years of age • High School Diploma or Equivalent Compensation: $14.50 per hour

• Willingness to create an exceptional customer experience when responding to customers via inbound calls • Demonstrates an understanding of Quality Assurance behaviors which create exceptional customer experiences • Must be adaptable to changing expectations, new processes, and technology to support customer needs • A positive attitude and desire to be an excellent teammate • Able to work in varying computer programs with ease • Ability to show patience and compassion towards customers • Demonstrates creativity in problem-solving