We are seeking a positive, personable customer service representative for a rewarding career opportunity! You will connect with new people, tackle tough problems, and raise the bar on excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and cannot wait to get started! We are an equal opportunity employer. Responsibilities: • Regularly meet with sales lead to receive the newest service and product knowledge • Communicate frequent customer suggestions to the team to troubleshoot • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction • Keep track of customer accounts and make updates with new account information as necessary • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary • Willingness to create an exceptional customer experience when responding to customers via inbound calls • Demonstrates an understanding and following the Quality Assurance behaviors which create exceptional experiences • Must be adaptable to changing expectations, new processes, and technology to support customers • A positive attitude and desire to be an excellent teammate • Able to work in varying computer programs with ease • Ability to show patience and compassion towards customers • Demonstrates creativity in solving problems Qualifications: • High school diploma, G.E.D. or equivalent • Experience working in a customer-oriented atmosphere • Display strong communication skills, active listening skills, and personal skills • Must be 18 years or older • Graduated High School or High School Equivalent Compensation: $12.50 hourly

• Regularly meet with sales lead to receive the newest service and product knowledge • Communicate frequent customer suggestions to the team to troubleshoot • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction • Keep track of customer accounts and make updates with new account information as necessary • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary • Willingness to create an exceptional customer experience when responding to customers via inbound calls • Demonstrates an understanding and following the Quality Assurance behaviors which create exceptional experiences • Must be adaptable to changing expectations, new processes, and technology to support customers • A positive attitude and desire to be an excellent teammate • Able to work in varying computer programs with ease • Ability to show patience and compassion towards customers • Demonstrates creativity in solving problems