Job Description

Position Overview

This position is part of the Sales Department and will work closely with the Customer Support and OEM Sales teams. This position offers a clear path for more responsibility and advancement within the Sales Department for the right person who exhibits superior phone skills, is able to learn our products technically, and demonstrates the ability to provide great customer service to both internal and external customers.

You will be trained to become technically proficient with our products and equipped to answer customer questions regarding their orders and their account. You will be involved in managing the entire customer experience by ensuring all their needs and requirements are met quickly and accurately. You will also work closely with the sales teams, handling assigned tasks efficiently and accurately. 

This position works out of our office in Cincinnati, Ohio.

ESSENTIAL JOB FUNCTIONS:

SALES

• Assist the sales teams with a variety of tasks geared toward getting our customers what they need quickly and accurately
• Gain a basic technical understanding of all products in order to help direct customers to the appropriate product for their application
• Communicate with customers on the phone, in email and via online chat to assist in product selection, order inquiries, payments and collections
• Be able to communicate customer requirements effectively to the Sales, Purchasing, Production, and Shipping Departments

CUSTOMER SERVICE

• Enter customer orders, as needed
• Support the Customer Service team to help resolve order issues directly with the customer
• Expedite customer orders, as needed
• Assist in answering incoming calls and either help the customer or route the call appropriately after clarifying the reason for the customer’s call

REQUIREMENTS:

• 3-5 years of B-to-B Customer Service experience preferred
• Ability to learn and retain technical concepts
• Strong verbal and written communication skills
• Organized, attention to detail, and accuracy a must
• Ability to multi-task
• Problem solving & process improvement skills
• Proficient in Microsoft Office (Word, Excel and Outlook)

Company Description

Transducers Direct® is a 23-year-old sensing technology company located in Cincinnati, Ohio. We develop, manufacture, and sell innovative sensors for industrial and home automation. Our products bring technology and features to the market not found in today’s traditional products. A recognized industry leader in wireless pressure sensing, our CirrusSenseTM family of wireless products is revolutionizing how pressure is remotely monitored in a wide range of applications. We have been nominated for Innovation Awards by Flow Control Magazine, IBEX (International Boat Builders), Sensors Expo, and the AHR Expo (air conditioning, heating, and refrigeration trade show). Transducers Direct® takes pride in our world-class customer service with each department of the company working together to ensure our customer’s total satisfaction throughout the entire engineering and purchasing process. We provide sales and support to End Users, OEMs and Resellers worldwide. Our Mission Statement: “Wow the Customer” Transducers Direct knows our employees are the backbone of our success and the company has instituted programs to make this a great place to work. Our “Summer Hours” schedule where all employees receive Friday afternoons off with pay, new employees receiving full vacation time after 90 days, casual dress code including the ability to wear shorts, and ice cream trucks and sundae bars for the company when goals are met, are just a few of the perks our employees enjoy. Transducers Direct offers highly competitive compensation and a 401K program with 4% company match. There are 10 paid holidays and your vacation time is available after only 3 months with the company. Sponsorship is not available for this position.