Job Description

TRANSFORMATION PROTEIN / SPR BODY, LLC

Full or Part-Time position available

ABOUT TRANSFORMATION PROTEIN

Transformation was built on the mission to be the most trustworthy source of nutritional supplements in the world.  Our premium supplements are designed to fuel total body transformation and our team is driven to empower our customers to take ownership of their own health.

 At Transformation, we are a small team with a BIG impact.  Each member of our team brings passion, integrity, and a positive attitude to the brand and our customers take notice.  We love what we do and the people we work with. Together, we work hard, we play hard, and we collaborate on ways to improve our brand and customer experience.

While most of the team works remotely, we’re a tight-knit and dedicated bunch of A-players and we share an enthusiasm for our brand and healthy living.  This position will be located at our trendy office in downtown Milwaukee, in the historic Third Ward, just steps from amazing restaurants, shops, and the Milwaukee Public Market.  We have a small gym we hope you use, along with access to all of our products and fun swag! We value work life balance and schedules are flexible.

We are looking for passionate, team players who are driven to impact lives in a positive way. If you are someone who thrives in a high-energy environment and a culture that embraces health and fitness, then we invite you to apply for a place on our Customer Experience team.

JOB DESCRIPTION

The Customer Experience Agent will have a direct impact in shaping the customer experience and future growth of our brand.  You will be focused on establishing trusting relationships with our customers to help them reach their personal health and fitness goals with our supplements. Your role will help empower our customers to make healthy lifestyle changes that support the total body transformation, from the inside out.  Our customers are a part of the Transformation family and we want to support their health journey with empathy and a wow experience.

WHAT YOU’LL DO:

 ·        Build and maintain customer relationships to deliver a WOW customer experience

·        Increase customer retention with product education and goal support

·        Increase revenue through product cross selling and subscription services

·        Maintain a continual working knowledge of the brands products, services, promotions

·        Help identify customer experience trends

·        Provide feedback on the efficiency of the customer service process

·        Handle all customer service requests and complaints with composure, empathy, and kindness

·        Help customers process manual orders and walk through the checkout process

·        Answer live phone calls and deliver accurate information to caller to resolve their issues and answer any questions they have about our products and ingredients

·        Outbound calls to follow up with new customers and make sure they know how to incorporate our supplements into their daily routines

·        Outbound calls to Subscription members, to share all the benefits of our subscription discounts, customizable options, rewards program, and our Facebook Community

·        Acting as the voice of the brand and engage in social commentary and questions on ad units across Facebook and Instagram

·        Help monitor social media comments and support members of the Facebook Community

·        Monitor and escalate any customer service issues to senior management

·        Responsible for all Zendesk customer service inquiries via text, online messaging, emails, and frequently asked questions with the assistance of a small team overseen by the Customer Experience/Community Manager

·        Reporting insights to senior management during weekly meeting - what our customers and potential customers are saying, wanting, needing, etc. and drawing insights on how to solve those questions

 WHAT WE ARE LOOKING FOR

• Bachelor's degree or certification in fitness and/or nutrition is preferred
• 2+ years of customer service or customer interaction (customer service experience in D2C environment preferred)
• A high energy, positive, and passionate go-getter who can keep up with our growing brand
• Strong interpersonal skills and a genuine love working with people
• Curiosity to learn more about D2C health, wellness, and the supplement industry
• Willingness to represent a positive brand image
• Ability to work both independently and collaboratively, think creatively and proactively solve problems to ensure customers are take care of in a timely manner
• Can effectively collaborate in a team environment with a positive attitude and constructive communication – you’re excited to be part of a team that challenges you and succeeds together!
• Strong attention to detail and a proven ability to maintain multiple work streams at once
• Experience with Microsoft Office Suite, Google Docs
• Prior experience with CRM software (Zendesk or Shopify) is preferred
• Someone who has a healthy and active lifestyle with personal passions and hobbies

WHAT’S IN IT FOR YOU

·        Healthy work live balance with flexible schedules

·        A company laptop

·        Access to Transformation products and swag items

·        Access to in office gym

·        Casual / athletic work attire

·        A chance to work with a small but passionate team of people who care about the brand and our customers.  You will not just be another body, you will be seen and heard contributing member of the team.

·        Competitive hourly compensation with opportunity to earn commission

Company Description

About Transformation Protein Transformation was built on the mission to be the most trustworthy source of nutritional supplements in the world. Our premium supplements are designed to fuel total body transformation and our team is driven to empower our customers to take ownership of their own health. At Transformation, we are a small team with a BIG impact. Each member of our team brings passion, integrity, and a positive attitude to the brand and our customers take notice. We love what we do and the people we work with. Together, we work hard, we play hard, and we collaborate on ways to improve our brand and customer experience. While most of the team works remotely, we’re a tight-knit and dedicated bunch of A-players and we share an enthusiasm for our brand and healthy living. This position will be located at our trendy office in downtown Milwaukee, in the historic Third Ward, just steps from amazing restaurants, shops, and the Milwaukee Public Market. We have a small gym we hope you use, along with access to all of our products and fun swag! We value work life balance and schedules are flexible. We are looking for passionate, team players who are driven to impact lives in a positive way. If you are someone who thrives in a high-energy environment and a culture that embraces health and fitness, then we invite you to apply for a place on our Customer Experience team.