***Remote preferred North Carolina or Eastern Time Zone***

NorthEast Health Services is part of Transformations Care Network, a growing family of mental health clinics serving their local communities. Our clinics provide person-centered, holistic care that utilizes evidence-based advances in neuroscience to support the therapeutic process. We believe that everyone should have access to high-quality mental health care, and our mission is to make that a reality. If you have a passion for improving access, reducing stigma, and continually improving care – we want you to be part of the team!

We recognize that in order to deliver excellent care that transforms lives, mental health professionals need to feel supported in their work. This is why we invest in all of our employees by offering competitive pay and benefits, collaborative team settings, and a network of support. We would love to talk with you about the opportunities we have for you to grow, expand your skills, and be part of something bigger.

We are currently adding a Benefits Manager to our growing team!

Position Summary:

The Benefits Manager will manage and administer all TCN benefits programs, including health and welfare benefits, retirement, and voluntary benefits. The position will contribute to the design, financing (billing, budgeting, and funding), delivery, ongoing management, and communication of these programs in accordance with plan provisions, policies, and all applicable legislative rules and requirements.

About the Role:

• Administer health and welfare, retirement, and voluntary benefits programs, including but not limited to medical, dental, vision, life, disability, 401(k), and student debt assistance
• Process and audit benefits transactions, including enrollments, life events, status changes, COBRA, benefits deductions, and transmission census files
• Consult with key stakeholders and counsel employees to address questions or resolve issues regarding enrollment, claims, plan changes, programs offerings, etc., with a focus on exceptional customer service to deliver a positive employee experience
• Deliver complex information in an easy-to-understand manner, both verbal and written to various key stakeholders including employees, HR Business Partners, cross-functional teams, and leadership regarding programs
• Communicate with benefits broker, carriers, vendors, and other third-party administrators to ensure issues are escalated appropriately and resolved in a timely manner and within plan and policy guidelines
• Engage with employees through phone and email platforms during business hours to assist with benefit-related questions or issues
• Generate, validate, reconcile, and analyze data and documentation for compliance and decision making
• Assist in federal, state, and government regulatory filings and processes (i.e., 5500s, SARs, audits, non-discrimination testing, etc.)
• Oversee bill payment activity, including tracking of payments and completion of monthly bill payment reconciliation
• Participate in new hire orientations or employee training programs
• Create and maintain internal and external benefits content
• Evaluate current procedures, policies, and programs to identify continuous improvement opportunities
• Partner with cross-functional teams in the development and delivery of programs
• Participate in relevant surveys
• Lead annual open enrollment activities
• Contribute to a wide variety of projects, including, but not limited to, development and delivery of communications, conducting information meetings, and coordinating with third-party administrators
• Maintain strict confidentiality of all aspects of employee data, reports, and communications
• Other duties as assigned

About You:

• Requires a Bachelor’s Degree in Human Resources, Business Administration, Psychology, or related field
• 3+ years of relevant work experience, including HR and strong benefits administration experience
• In-depth knowledge of state, federal, and local laws governing benefit plans
• Proficient in MS Office applications – Word, Excel, PowerPoint, etc.
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical and problem-solving skills
• HR designation preferred (SHRM/HRCI or World at Work certified)
• ADP Workforce Now or other relevant HRIS experience
• Healthcare HR experience