Transformations Care Network is an established network of behavioral health clinics that, out of a passion for providing superior patient care, is empowering our clinicians and customer service teams to provide easy access to high-quality, outcomes-based care to all those that need help, and when they need it most. Our vision is to create a united, centralized network of accessible, multi-specialty clinics that offer immediate, behavioral health treatment options. We provide our employees with the opportunity to grow, learn and expand their skills! We are growing rapidly and want to talk to you about what that looks like for you and your career!

We are currently adding an Interventional Psychiatry Support Specialist to our growing team! 

Position Summary: 

The primary role of the full-time Interventional Psychiatry Support Specialist is to oversee TMS clinical services as well as provide exceptional customer service to make sure the highest quality work standards are achieved and maintained according to practice policies and procedures. The individual in this position will also provide coverage for coordination of care and support providers delivering Spravato and ketamine services. This individual must be compassionate, dependable, organized, have good communication skills, able to multitask and work well with other members of our team. We provide the highest quality of mental health care to patients at all phases of their mental wellness journey.

About the Role: 

• Provide TMS treatment according to specific physician protocols: Set up the TMS medical device and monitor all aspects of the treatment sessions for patient comfort and treatment accuracy
  

• Accurately enter all patient information required into the system and record session notes and superbill by end of the day
  

• Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders
  

• Administer psychiatric rating scales and document outcomes on modalities
  

• Schedule and maintain patient appointments relative to all services offered that encompass patient treatment
  

• Have flexibility with time schedules to fit patients’ needs and requirements
  

• Answer patient phone calls and adjust the schedule to patient needs as necessary
  

• Maintain patient safety by wearing personal protective equipment as required
  

• Assist intake team members with preparing current and potential patients for treatment
  

• Investigate and communicate insurance coverage and verification issues
  

• Troubleshoot and resolve issues with patient comfort, and TMS coil contact and system setup throughout TMS, Spravato, and ketamine treatments
  

• Possess basic clinical assessment skills to identify real or potential adverse events during treatment where treatment should be interrupted or terminated
  

• Communicate concerns to the physician and market leadership team when necessary
  

• Support providers with Spravato and ketamine treatments and coordination of care, such as taking vitals, scheduling, patient enrollment, and investigation and communication of insurance coverage and verification issues
  

• Provide excellent patient care and treat them with compassion while developing trust and rapport
  

• Follow company policies and procedures as well as adhering to state and/or federal regulations
  

• Work with the necessary interventional psychiatry vendors or other various representatives to accomplish other various duties
  

• Perform additional duties as needed
  

About You: 

• 1 or more years of medical office experience (Preferred)
  

• Medical Assistant (Preferred)
  

• Knowledge of medical authorizations (Preferred)
  

• High School Diploma or GED
  

• Associate or Bachelor’s Degree (Preferred)
  

• Completion of TMS Certification during training
  

• Knowledge of medical terminology
  

• Understand and comply with HIPAA
  

• Excellent communication skills
  

• Ability to work well with a team
  

• CPR Certified (or willing to get certification)
  

• Ability to provide coverage for treatments at nearby clinics (Preferred)
  

Our commitment to EEO extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, benefits, and other terms and conditions of employment. We encourage individuals from all backgrounds to apply and join our team.