Job Title: Transitions Specialist

Department: Operations

Reports To: Director of Onboarding and Compliance

Employment Type: Full-Time

Work Environment: Corporate Office – Raleigh, NC

Position Summary

The Transitions Specialist supports successful onboarding, integration, and stabilization of newly acquired, developed, or transitioned self-storage properties. This role focuses on execution, coordination, and follow-through across transition activities, working closely with Operations, Compliance, Accounting, IT, and third-party partners. This is a non-managerial, individual contributor role.

Primary Responsibilities

Property Transitions Support

- Support property transitions related to acquisitions, new property onboarding, and third-party managed locations.

- Assist with transition checklists, timelines, and task tracking.

- Coordinate transition-related activities across internal departments.

- Serve as a secondary point of contact for sellers, vendors, and internal stakeholders.

- Track outstanding items and escalate risks as needed.

Operational Readiness & Execution

- Assist with operational setup including access, systems configuration, and documentation.

- Support due diligence follow-up and validate property data.

- Verify readiness of auctions, delinquency workflows, and tenant communications.

- Support on-site visits to validate cleanliness, safety, signage, and unit status.

Compliance & Documentation

- Ensure transition documentation is complete and properly stored.

- Support compliance verification related to lien laws and auction requirements.

- Assist with identifying and correcting compliance gaps.

Systems & Reporting

- Assist with property setup and validation in facility management systems.

- Track transition progress and prepare leadership updates.

- Identify recurring issues and improvement opportunities.

Cross-Functional Collaboration

- Partner with field teams, auditors, and vendors to ensure smooth transitions.

- Support post-transition stabilization efforts.

- Perform other duties as assigned.

Qualifications

- Associate’s or Bachelor’s degree preferred, or equivalent experience.

- 2–4 years of operations, property management, or compliance experience.

- Strong organizational and documentation skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Proficiency in Microsoft Office and collaboration tools.

- Willingness to travel as needed.