POSITION DESCRIPTION:

The Customer Service Representative is the first point of contact with the customers of Transpac. The primary tasks include answering phone calls, inputting orders, completing damage claims, and working in a team environment. Responsible to meet on-time performance requirements and resolve customer inquiries with urgency and professionalism.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Resolve customer inquiries via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of order, refunds, or exchanges.

• Advise on company information.

• Inform customers of deals and promotions

• Miscellaneous administrative duties and projects, as assigned.

COMPETENCIES (SKILLS AND ABILITIES)

• Able to work independently and in a team setting.

• Strong ability to multi-task and maintain great attention to detail.

• Goal-oriented, self-motivated and avid learner

• Excellent verbal and written communications skills

• Self-starter to take on additional projects and assignments.

• Ability to problem solve and taking the initiative to be proactive with problem solving.

• Ability to communicate clearly and effectively in positive or negative situations.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• In-person office setting
• Extensive phone and computer use
• When required, ability to move, carry, or lift objects of varying size, weighing up to 10 lbs.

EXPERIENCE

• High School diploma required.
• Proven customer support experience with sales and major accounts preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel)