POSITION DESCRIPTION:
The Customer Service Representative is the first point of contact with the customers of Transpac. The primary tasks include answering phone calls, inputting orders, completing damage claims, and working in a team environment. Responsible to meet on-time performance requirements and resolve customer inquiries with urgency and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Resolve customer inquiries via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of order, refunds, or exchanges.
- Advise on company information.
- Inform customers of deals and promotions
- Miscellaneous administrative duties and projects, as assigned.
COMPETENCIES (SKILLS AND ABILITIES)
- Able to work independently and in a team setting.
- Strong ability to multi-task and maintain great attention to detail.
- Goal-oriented, self-motivated and avid learner
- Excellent verbal and written communications skills
- Self-starter to take on additional projects and assignments.
- Ability to problem solve and taking the initiative to be proactive with problem solving.
- Ability to communicate clearly and effectively in positive or negative situations.
PHYSICAL DEMANDS/WORK ENVIRONMENT
- In-person office setting
- Extensive phone and computer use
- When required, ability to move, carry, or lift objects of varying size, weighing up to 10 lbs.
EXPERIENCE
- High School diploma required.
- Proven customer support experience with sales and major accounts preferred.
- Proficient in Microsoft Office (Outlook, Word, Excel)
The successful candidate must be able to pass a pre-employment background check and drug screening.