Benefits:

Company parties

Competitive salary

Flexible schedule

Free uniforms

Paid time off

Training & development

Location: Broadview Heights, Ohio Reports To: Operations/IT Manager Employment Type: Full-Time/Part-Time

Position Summary

The Transportation Coordinator is responsible for planning, scheduling, and overseeing all transportation services for the adult day center to ensure safe, efficient, and reliable transport of participants. This role coordinates daily routes, assigns drivers, and ensures transportation services are delivered in accordance with participant care plans and all applicable Ohio regulations, including Department of Aging, Centers for Medicare & Medicaid Services (CMS), and Medicaid Non-Medical Transportation (NMT) requirements.

The Transportation Coordinator serves as the central point of communication between participants, families, drivers, and program staff, ensuring timely service delivery, accurate documentation, and a high standard of participant safety, dignity, and satisfaction.

Duties and Responsibilities:

Develop and manage daily, weekly, and recurring transportation schedules

Optimize routes for efficiency while meeting participant needs and service timeframes

Assign drivers and vehicles based on participant requirements (e.g., wheelchair access, staffing needs)

Adjust schedules in real-time to accommodate call-offs, delays, or changes in participant status

Supervise transportation staff, including drivers and aides (if applicable)

Provide direction, coaching, and support to ensure safe and professional service delivery

Coordinate driver schedules, timekeeping, and coverage for absences

Ensure all drivers maintain required certifications (e.g., CPR/First Aid, defensive driving)

Communicate with participants, caregivers, and families regarding pick-up/drop-off times and changes

Ensure transportation aligns with participant care plans, mobility needs, and behavioral supports

Address and resolve transportation concerns, complaints, or service issues promptly

Ensure all transportation services comply with the Ohio Department of Aging, CMS, and Medicaid NMT requirements

Maintain accurate records, including schedules, trip logs, mileage, incident reports, and billing documentation

Support audit readiness by organizing and maintaining required transportation records

Ensure adherence to HIPAA and confidentiality standards

Monitor completion of pre-trip and post-trip vehicle inspections

Coordinate routine vehicle maintenance, repairs, and inspections

Ensure all vehicles meet safety standards and are equipped with required emergency supplies

Investigate and document accidents, incidents, or safety concerns

Serve as liaison between transportation staff and program/clinical teams

Communicate daily transportation updates to internal staff

Collaborate with leadership on service improvements, cost efficiency, and capacity planning

Respond to transportation-related emergencies, including vehicle breakdowns or accidents

Implement contingency plans to ensure continuity of services

Complete incident reporting and follow-up as required

Follows all center policies and procedures

Required Qualifications:

High school diploma or GED.

Must have effective written and verbal communication skills.

Effective communication with all staff, participants, caregivers, and/or families.

Must have good organizational and time management skills are essential.

Clean Driving record/abstract.

Valid Driver’s License and insurance.

Passenger Assistance Safety and Sensitivity Training (PASS) and/or DRIVE Training (provided by Care Forever).

Preferred Qualifications:

Minimum of 2 years of experience as a Driver licensed in the state of Ohio

Experience in driving larger, 12+ passenger, and accessibility enabled vehicles.

Bi/multilingual.

Physical Demands:

Ability to sit, stand, walk, bend, and squat for prolonged periods; ability to push and pull objects and lift and carry up to 20 pounds, unassisted, on a frequent basis and occasionally up to 50 pounds. Full use of gross and fine motor skills of the upper and lower extremities (i.e., writing in charts, assisting with toileting and incontinence care, assisting with meals, activities, etc.)

Working Conditions:

Primarily inside a well-lit, well- ventilated area. Moderate time inside in a vehicle. Moderate periods of outside walking and assisting participants to and from the vehicle.

Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.