Transportation Management Coordinator

C

Covenant Logistics

Transportation Management Coordinator

Greeneville, TN
Full Time
Paid
  • Responsibilities

    The Transportation Management Coordinator ensures the operational execution of contract transportation customer requirements by acting as the primary point of contact for the Customer/Carrier.

    Responsibilities

    • Owns order receipt, planning and optimization, as well as carrier selection and tender
    • Executes track & trace functionality for exception loads
    • Execute spot buy for hot, one off and/or unusual non-contracted lanes
    • Primary point of contact with customer/carrier interaction and daily tactical communication via phone and email
    • Route and tender shipments using technology and business processes to ensure maximum value to customers and Landair
    • Provide carrier compliance, root cause analysis, and EDI problem resolution
    • Facilitate non-typical or specialized customer requests
    • Provide assistance to new hires in training and on-going operational activities
    • Utilize methods and procedures to achieve process compliance and organization goals
    • Support and maintain standard customer and operational reporting
    • Provide feedback and recommendations to drive continuous improvement at account and operational level
    • Maintain high level of customer service to both internal and external customers
    • Provide data interpretation and cleansing as required
    • Provide support for customer Track & Trace/POD inquiries
    • Resolve and track customer complaints and issues
    • Enter shipment/load information from customers into TMS operating systems as needed
    • Perform other related duties as assigned by Management
    • Monitor loads for exception and manage exceptions to closure
    • Work cross-functionally between departments (customer service, planning and execution)
    • Training of carriers/customers on use of Landair web tools
    • Employee may perform other related duties as required to meet the ongoing needs of Covenant Transport Services.

    Knowledge, Skills, and Abilities

    • Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
    • Strong problem solving, sound judgment and good decision making ability
    • Good multi-tasking skills, ability to handle multiple tasks concurrently
    • Self-motivated with strong time management skills
    • Maintains effective working relationships with peer departments, service providers and customers
    • Solid experience and knowledge of TMS, Load Boards, Excel, Access, Word, Power Point

    Education/Experience

    • High school diploma/equivalent required
    • 1+ year work experience or accredited internship/cooperative experience
    • Bachelor's degree or equivalent experience in Transportation, Logistics, or Business Administration preferred

    Competitive Compensation

    We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

    • Pay Range: $17.00-$26.67
    • Pay Grade: 5
    • 401(k) Match: Build your future with our generous company match.
    • Serious Health Condition Pay: Financial protection when it matters most.

    Robust Health & Wellness Benefits

    Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

    • Medical, Dental & Vision Insurance
    • Telemedicine Access
    • Company-Paid Short & Long-Term Disability Coverage
    • Health Savings Account (HSA)
    • Company-Paid Life Insurance

    Time to Recharge

    We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

    • Generous Paid Time Off (PTO)
    • Paid Company Holidays
    • Time off to Volunteer

    Culture-Driven Perks

    We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

    • Casual Dress Code: Dress for your day.
    • Tuition Reimbursement: Advance your education with financial support.
    • Employee Discount Program: Exclusive savings on everyday essentials and more.
    • Dependent Care Flexible Spending Account (DFSA)
    • Adoption Assistance: Meaningful support for growing families.
    • Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
    • Pet Insurance: To protect your furry family members

    Covenant Logistics is an Equal Opportunity Employer

    Disability/Veteran

    VEVRAA Federal Contractor