Job Description

RESPONSIBILITIES AND DUTIES

• Salary: $135,000 - $150,000 + 15% Team Achievement Bonus

Manage the Delivery & Service Department

Lead the Team:

• Establish and maintain a high-performing Delivery & Service team through strategic recruitment, comprehensive interviewing, rigorous hiring practices, and retention of qualified personnel
• Ensure all team members possess the requisite tools, resources, and support to execute their responsibilities effectively
• Conduct formal training sessions, provide ongoing coaching and constructive feedback, complete comprehensive performance appraisals, and make evidence-based recommendations for compensation adjustments
• Address and resolve employee relations matters with professionalism and adherence to company policy
• Provide direct support and guidance to team members to ensure operational continuity
• Develop and implement departmental plans, policies, and procedures for the Delivery & Service department
• Participate in mandatory annual Leadership & Development training sessions
• Conduct safety briefings, team meetings, and quarterly performance reviews
• Execute additional responsibilities as directed by management and senior leadership
• Complete annual performance evaluations for all drivers and staff members

Reporting/Budget:

• Prepare and submit the annual Delivery & Service department budget to the Director of Supply Chain for formal review and approval
• Review and authorize all departmental payroll submissions
• Analyze cost statements to identify inefficiencies and implement cost containment strategies
• Audit and approve all invoices from the vehicle leasing company
• Oversee fleet performance management to ensure preventive maintenance schedules are met according to company standards and repairs are completed in a timely manner
• Generate comprehensive Delivery & Service reports, including backhaul analysis and weekly key performance indicator summaries
• Conduct monthly Comdata audits to ensure fuel compliance and cost control

Routing, Scheduling, and DOT Compliance:

• Develop, review, and optimize driver schedules to maximize operational efficiency and minimize costs
• Perform continuous analysis of vehicle and driver assignments to identify consolidation opportunities
• Analyze proposed schedules and rates, prepare and distribute schedule change recommendations, and submit detailed data analyses to the WRC Transportation team
• Conduct systematic route analysis to identify and implement cost-saving opportunities
• Perform route observations to verify driver compliance with company and DOT standards
• Monitor delivery accuracy and implement corrective strategies to reduce mis-deliveries
• Monitor driver hours of service through the onboard computerized system (PeopleNet) to ensure DOT compliance
• Review drive camera footage to ensure compliance with company safety and compliance standards
• Maintain and audit all driver logs and required documentation
• Oversee the maintenance and accuracy of driver qualification files
• Execute daily dynamic routing to optimize fleet operations
• Prepare for and coordinate operational and transportation audits throughout the fiscal year
• Conduct required route observations to verify drivers are performing duties safely and in accordance with company and DOT regulations (frequency determined by fleet size)
• Maintain fleet appearance and operational standards

Customer Service:

• Establish and maintain professional relationships with franchisees, store managers, leasing company representatives, and other key stakeholders
• Provide guidance to Delivery & Service team members on customer relations protocols and serve as a role model for professional relationship management
• Respond promptly to customer complaints and concerns through the Slice of Pie system
• Participate on the Transportation Advisory Board as assigned
• Conduct site assessments at new store locations to evaluate delivery accessibility and report findings to senior management
• Operate company commercial vehicles or straight trucks for deliveries or fleet maintenance as operationally necessary and when qualified

Qualifications

QUALIFICATIONS AND REQUIREMENTS

Education:

• Bachelor's degree in Business Administration, Supply Chain Management, Transportation, or related field preferred
• Minimum 2-year degree or equivalent professional work experience required

Professional Experience:

• Minimum 3-5 years of progressive Transportation and Logistics experience with demonstrated success in operational management
• Minimum 3-5 years of supervisory or management experience with proven ability to develop, lead, and direct team members in achieving organizational goals and objectives
• Documented track record of managing transportation operations, fleet management, and logistics functions

Technical and Regulatory Knowledge:

• Comprehensive working knowledge of Department of Transportation (DOT) regulations, compliance requirements, and safety standards
• Advanced proficiency with Microsoft Office software suite
• Demonstrated expertise in fleet management systems and routing optimization

Professional Competencies:

• Results-oriented professional with exceptional organizational, analytical, and decision-making capabilities
• Demonstrated excellence in people management and team leadership
• Strong interpersonal and communication skills with ability to manage stakeholder relationships

Operational Requirements:

• Valid Commercial Driver's License (Class A) required; or willingness to obtain within 90 days of hire
• Ability to work full-time with flexible scheduling requirements, including nights, weekends, and holidays
• Availability to support 24-hour operations and maintain emergency on-call status as required
• Must successfully complete background checks every third year on employment anniversary date

Additional Information

All your information will be kept confidential according to EEO guidelines.

Domino's provides salary and benefit information for all job postings in California. This transparency is part of our commitment to fair and equitable compensation practices. All questions or clarifications on the details above should be directed to TAOperations@dominos.com.