Location: Inland Empire/Riverside/San Bernardino County area Overview of Position:

Transportation Supervisor - is responsible for the direct supervision of the DFD Route Service Representative (RSR) team assigned to their location. This will include, but is not limited to, training, staffing and day-to-day management of the RSR staff. Leadership and coaching abilities, problem solving, and a commitment to teamwork are necessary for success in the role. Additionally, a clean, professional appearance, enthusiasm and customer-focused behaviors are required.

Principle Duties and Responsibilities:

Customer Service

· Daily dispatch of deliveries and fleet for assigned location within a direct store delivery network.

· Delivery of orders on a as needed basis when coverage is needed.

· Assigning and supervising driver personnel with a focus on safety/regulatory compliance and controlling and maintaining delivery efficiency goals while meeting or exceeding customer service level expectations.

· Facilitate proof of delivery procedures established by customers and/or company and ensure compliance

· Daily reconciliation of routes

· Address any customer complaints/concerns or inquiries promptly and appropriately

· Handle difficult customer situations professionally

· Communicate and execute planned POS related to promotional activities in accounts

· Communicate all product needs by effectively utilizing order management system; specifically, fluctuations due to weather, demands, promotional activity etc. daily or as required by business demands.

· Audit accounts for product mix, inventory, quality of product, and store staff feedback on driver performance

Supervision

· Conduct formal and informal RSR performance evaluations with a focus on Safety, Customer Service and Efficiency, outlining:

o Goals

o Strengths

o Opportunities

· Develop action plans to achieve goals or address opportunities

· Maintain schedule of “ride-withs” to evaluate driver performance

· Monitor route progress daily

· Verify route returns to settlement sheet

· Ensure all positions are adequately staffed for daily operations and/or perform duties of any open department position as business requires.

Training

· Train RSRs in the use of handheld computers

· Train/coach RSRs to properly complete customer orders

· Train/coach RSRs to properly conduct inventory reconciliation for SBT customers

· Train RSRs to professionally and appropriately interact with customers

· Train RSRs to focus on positioning, cleanliness and overall appearance of in-store displays as well as appropriate product placement on displays per established planograms

· Train drivers regarding product quality and out of date product removal

Safety and Sanitation

· Oversee the compliance of all safety and sanitation standards

· Train drivers in safe driving practices and appropriate vehicle maintenance

· Utilize the Vehicle Inspection and Damage Report Form to perform routine maintenance checks as required

· Report any vehicle maintenance concerns to the District Manager, CPG Operations

· Promptly and completely investigate and document vehicle accidents and/or employee injuries

Leadership

· Uphold an ethic of teamwork with fellow employees

· Maintain a sincere, courteous demeanor with both employees and customers

· Work with management to improve performance and implement new initiatives

· Use good judgment and avoid risk taking while operating a company vehicle

· Other duties as assigned

Essential skills and Experience:

· Organizational skills

· Problem solving skills

· Basic computer skills (MS Office Suite)

· Ability to supervise and coach drivers

· Ability to operate delivery vehicle safely

· Basic math skills

· Ability to read and write

· Strong interpersonal skills

· Must meet Krispy Kreme driving standards (three year clean driving)

· High School Diploma or Equivalent

· Pass a pre-employment drug screen, criminal background check and Motor Vehicles Report

· Ability to travel up to 75% for training or coverage Nonessential skills and Experience:

· Previous route sales/delivery experience preferred