About Us:
Have you lived in or visited an apartment community where the resident places the trash/recycling right outside their front door and it magically disappears? It’s no surprise that this service has become the #1 amenity for apartment residents! This is what we do in over 26 states nation-wide!
Trash-Butler is a doorstep trash and recycling pickup service for multifamily (apartment) communities. Trash-Butler™ is part of an INC 500 company that has been featured in The Wall Street Journal, TIME Magazine and Oprah.
Position Overview:
Are you a service oriented, enthusiastic team player? Then we want to talk to you!
The full-time Field Operations Manager will be responsible for managing operations and customer satisfaction for several multifamily (apartment) communities within an assigned district. The FM works out of a home office, splitting their time between hiring, training and oversight of the remote workforce who service our communities and periodic customer service visits with property management to ensure 100% customer and resident satisfaction with our service. As we grow and bring on new communities, the FM will coordinate with the field team to ensure a successful rollout and service launch.
ESSENTIAL DUTIES & RESPONSIBILITIES
Responsible for ensuring satisfactory completion of door step trash/recycling collection on service evenings
Conduct on-site quality reviews of team to ensure service is executed according to Trash Butler standards of service and safety policies
Hire, train/onboard new staff as needed
Monitor staff check in/out and overall time to completion
Resolve and document customer service cases within our CRM software
Develop cooperative working relationships and frequent communication with property staff to ensure residents understand how our service works and property staff receives and understands daily service reports
Coordinate rollout/launch of service on new properties
Provide on-call support to communities and workforce
Manage customer and workforce inventory/supplies
Work collaboratively with other business units as required to serve customer
Must be able to lift up to 100 lbs
Frequent travel within assigned district (some may be out of state)
Other duties as assigned
REQUIRED EDUCATION & EXPERIENCE
High school diploma or equivalent, AA degree preferred
Experience managing a remote workforce of up to 20 who work 5 days a week; roughly 2-3 hours per evening
Basic employee relations experience as it relates to hiring and management
Experience in multi-site operations
Experience providing customer service and resolving conflict at the business level
Proficiency in using a Customer Relations Management system (CRM) and Microsoft Word, Excel and Outlook email
Excellent oral and written communication skills
THOSE THAT ARE MOST EFFECTIVE IN THIS ROLE EXHIBIT THE FOLLOWING BEHAVIORS:
Strong planning, time management and organizational skills
Strong work ethic and quality improvement orientation
Ability to build trust and rapport and effectively communicate with co-workers, employees and customers
Self-motivated and resourceful
Ability to work independently
Collaborative/team player
Embody our core values: Building leaders, Always branding, Fun, enthusiastic team environment, Listen, fulfill & delight
CONDITIONS OF EMPLOYMENT
Must have a valid driver’s license and auto insurance with good driving record
Must be comfortable working in an outdoor setting and walking the distance of a property
Must be able to lift up to 60lbs, bend at waist/knees and lift bag over shoulder, climb up/down stairs, drive for periods of time
Flexibility to be on call during daytime and evening hours and adapt to changing priorities
TRASH BUTLER BENEFITS
Work from home/flexible schedule
Health, dental, and vision, medical/dependent care FSA and life insurance
Company lap top and cell phone
PTO and company observed holidays
Enormous growth opportunity with growing company
All offers of employment will be contingent on successful background Check. Trash Butler is an Equal Opportunity Employer