Benefits/Perks

Commission Based

Career Growth Opportunities

Flexible Schedule

Ability to work remotely

Support from professional team of experts

Job Summary

We are seeking a 1099 Travel Consultant to join our team at Mahi Group LLC, a franchise of Expedia Cruises based out of Nashua, NH. We are seeking contract workers who want to make additional income and supplement a full time job or school with another opportunity. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Meet personal and team quotas

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Flexible work from home options available.