Job Description

Your travel industry experience deserves a first-class seat.
If you’ve worked in hospitality, travel, or tourism—and thrive in fast-paced, guest-focused environments—we want to talk to you! Kevin Smith Transportation Group (KSTG), the Philadelphia region’s leading luxury transportation provider, is hiring a Reservationist to help plan and book first-class ground transportation experiences for a wide variety of clients.

What You’ll Do

As a Reservationist, you’ll work directly with clients, travel planners, event coordinators, and corporate partners to book transportation that meets each client’s unique needs. This is a perfect role for someone who understands how to craft seamless travel experiences from beginning to end.

Key Responsibilities:

• Manage inbound and outbound communication to book and confirm transportation

• Coordinate a wide range of services, including:

  • Airport and hotel transfers

  • Corporate travel and executive service

  • Group shuttles, conferences, and events

  • Weddings, proms, and private celebrations

  • Hourly charters, multi-day trips, and out-of-state itineraries

• Match clients with the right vehicle based on trip details, group size, and preferences

• Cross train on basic dispatch procedures.

• Provide real-time quotes and availability using internal scheduling tools

• Process payments and prepare professional invoices and confirmations

• Maintain strong attention to detail when communicating trip requirements to dispatch and chauffeur teams

• Handle itinerary changes or special requests quickly and professionally

• Build strong client relationships through follow-up and service excellence

• Enter and track all reservations in the CRM system

Qualifications

What You Bring

• 1+ years of experience in the travel, tourism, hospitality, or customer service industries

• A passion for providing five-star service and creating stress-free travel experiences

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively in a high-volume environment

• Comfort using multiple systems and platforms to coordinate details

• Sales-minded attitude with an ability to listen, recommend, and close

• A calm, professional presence when handling last-minute changes or complex itineraries

• High School diploma or equivalent required

Additional Information

What We Offer

• A professional, team-oriented work environment

• Competitive compensation

• Opportunities for advancement within a growing company

• Training on our systems and luxury service standards

• The chance to work with a company that values both its clients and employees

Work Environment & Physical Requirements

• Office-based position with standard business hours

• Use of computers, phones, and office equipment required

• Occasional lifting or movement of materials up to 25 lbs.

Equal Opportunity Employer

Kevin Smith Transportation Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Turn your passion for travel into a rewarding career in luxury transportation.
Apply today to join the KSTG team and help us deliver unforgettable travel experiences every day.