Job Description

Your travel industry experience deserves a first-class seat.
If you’ve worked in hospitality, travel, or tourism—and thrive in fast-paced, guest-focused environments—we want to talk to you! Kevin Smith Transportation Group (KSTG), the Philadelphia region’s leading luxury transportation provider, is hiring a Reservationist to help plan and book first-class ground transportation experiences for a wide variety of clients.

What You’ll Do

As a Reservationist, you’ll work directly with clients, travel planners, event coordinators, and corporate partners to book transportation that meets each client’s unique needs. This is a perfect role for someone who understands how to craft seamless travel experiences from beginning to end.

Key Responsibilities:

• Manage incoming and outgoing calls and emails to book and confirm transportation services
• Assist clients in booking a variety of services, including: Airport transfers, Corporate transportation, Proms and formal occasions, Group shuttles and concerts, Hourly charters and point-to-point rides.
• Provide clients with tailored vehicle recommendations based on party size, occasion, and preferences
• Offer real-time quotes and check availability using internal systems and scheduling software
• Prepare detailed trip itineraries and confirmations for clients and internal teams
• Process payments
• Communicate clearly and efficiently with chauffeurs, dispatchers, and the scheduling team to ensure seamless execution
• Cross train on basic dispatch procedures, including but not limited to, monitoring driver check-ins, assigning short notice bookings, and communicating reservation changes to drivers.
• Handle last-minute changes or issues with a calm, solutions-focused attitude
• Follow up with clients and leads to encourage repeat business and referrals
• Maintain detailed records of interactions and reservations in our CRM system
• Other duties and/or responsibilities as assigned.

Qualifications

Required Qualifications:

• Hospitality, hotel, event, or customer-focused sales experience
• Strong sales instincts with the ability to upsell naturally and confidently
• Excellent phone presence and communication skills
• High attention to detail
• Ability to thrive in a fast-paced, high-expectation environment
• Strong organizational and time management skills
• Professional demeanor and polished presentation
• Tech-comfortable and quick to learn systems
• Reliable, punctual, and accountable

Preferred Qualifications:

• Experience with weddings, venues, or event planning
• Background in travel, concierge, or luxury services
• Prior work in transportation, limo, or logistics environments
• Dispatch or logistics coordination experience
• Familiarity with DOT-regulated or safety-sensitive environments

**Work Environment & Physical Demands: **

• Ability to sit for extended periods of time.
• Ability to use general office equipment – computers, phone systems, printer/copier.
• Must be able to move about the office to perform duties, reach overhead, bend, push, pull and lift up to 25 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

**Work Schedule & Location: **

• Full-time position
• Schedule: Monday-Friday 11:30 a.m. - 8:00 p.m.
• On-site position; remote work may be permitted based on operational needs

**Compensation & Benefits: **

• Hourly, non-exempt position
• Compensation $21-24/hour
• Benefits may include health insurance, paid time off, and retirement options.

EEOC:

Kevin Smith Transportation Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Turn your passion for travel into a rewarding career in luxury transportation.
Apply today to join the KSTG team and help us deliver unforgettable travel experiences every day.