Job Description

Reporting to the Director of Business Travel, responsibilities and essential job functions include but are not limited to the following:

• Respond to corporate, leisure and entertainment client inquiries while consistently delivering the highest level of service
• Book and enter room reservations for individuals and small blocks using the Property Management System (Opera)
• Update BT sales records in local drives and on ACCOR platforms
• Assist with contracts, proposals, promotions, reports, and client events as needed
• Update corporate and leisure marketing materials, flyers, and presentations
• Run daily arrivals reports and coordinate VIP services
• Assist in the management of RESPLUS, FAMOUS AGENTS and ACCOR Hotels programs and promotions as needed
• Management of IT and FIT segments, including blackout dates notification
• Process no shows and late cancellations
• Process Travel Agency commissions and respond to inquiries
• Load rate codes on booking channels
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous customer related experience required

• Ability to work a flexible schedule, which may include evenings, weekends and holidays

• Previous Property Manager System (Opera) experience preferred

• Computer literate in Microsoft Office applications required

• Must be able to type 25 words per minute

• Strong interpersonal skills, self- motivation, and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Physical Aspects of Position (include but are not limited to):

• Frequent sitting throughout shift

• Occasional kneeling, pushing, pulling, lifting, walking and standing

• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V