Summary: The Cruise Ship Product Manager is responsible for leading and managing the design, preparation and implementation of a collection of tour series programs for small ship cruising. Responsible for design, development and implementation of new products, in collaboration with WWO Management. Requires an ability to multi-task and support/collaborate with many cross-functional teams, including Purchasing, Operations, Guest Relations, Finance, Tour Director Management, Reservations, Journey Preparation, Creative and Brand Management.
Knowledge/Skill Requirements:
- Must have proven cruise ship experience and shoreside cruise line or onboard operations preferred.
- Bachelor’s Degree in a business discipline and/or equivalent related applicable experience
- Past experience designing tours or events
- Excellent time management skills and proven ability to meet deadlines
- Proven technical/computer systems aptitude
- Proficient in MS Excel, Microsoft, PowerPoint
- Ops Manager, Mariposa, Web Contracting and iSeries a plus
- Ability to travel up to 100 days per calendar year, and for extended periods as needed. By way of example, one month in destination for new product development or enhancement
Position Responsibilities:
- Oversee accuracy of sailing schedules, docking locations, and ship deployments for all products and note such as required in all internal systems.
- Coordinate and communicate with multiple tour director staff per tour departure (vs. one on land tours).
- Plan tour components for up to 160 guests per departure using multiple coaches, staff and local guides.
Work closely with ship partners to ensure company brand standards for onboard meals, service and entertainment are met on all vessels.