Salary range: $90k - $100k

Job Summary: We are looking for someone to oversee Host Agency Operations for a Luxury Leisure Travel company, to support and grow Independent Affiliate’s businesses by working closely with all pertinent departments, providing solutions to any obstacles for IAs to succeed. The Director (Host Agency OPS) will oversee organization and process development of operations. The ideal candidate must have former experience working for a Host Agency and a strong understanding of Virtuoso and their products. They must have strong multi-departmental experience, in order to collaborate with pertinent departments (Accounting, Air Desk, Advisor Support, Marketing, and Partner Relations). This is NOT a job for tenured travel agents looking for “something new”. The ideal candidate must have proven experience doing this job or similar. The success of the Director of Host Agency OPS will be measured on overall growth of Host Agency revenue YOY and growth of revenue per IA (average) YOY.

Must Have Requirements:

• 5yrs minimum of proven success in the areas of Luxury Leisure Travel Advising and/or Host Agency Support Services
• Advanced competence in standard Leisure Advisor tools and resources (Sabre, ClientBase/CRM, Invoice Forms, Itinerary Builders, Reporting Platforms, etc.)
• Impeccable organizational skills, with “nerd-level” attention to detail
• Passion for managing multiple tasks, working under stress and meeting productivity/service standards and deadlines.
• Must have a high aptitude for technology and information systems (especially with the ability to trouble shoot Sabre GDS/ClientBase challenges and resolving them for IAs)
• Ability to lead Town Hall Calls (preparing agenda, working with Sr. Director of Marketing on guest speakers, and send out recording/meeting minutes post Town Hall calls)
• Ability to train Independent Affiliates on processes, procedures, technologies, and programs (Virtuoso incubator programs, itinerary builders, etc.)
• Sabre GDS proficiency
• Passion for being a resource to a multi-departmental environment