Job Description
Duties:
Clinical Support
- Prepare patients for examination, including rooming, and documenting chief complaints, intake.
- Assist the provider during examinations and procedures as needed.
- Ensure accurate and timely documentation support within the EMR (e.g., eDerm).
- Maintain clean and organized treatment areas at each facility.
- Assist with specimen handling and proper labeling per protocol.
- Support patient education as directed by the provider.
Patient Intake & Documentation
- Complete patient intake, including verification of demographics, insurance (if applicable), medical history, medications, and allergies.
- Accurately document patient information, visit notes, and updates in the EMR in real-time or as directed.
- Assist the provider with additional charting, including entering visit details, procedures, and follow-up instructions.
- Ensure charts are complete, accurate, and ready for provider review and sign-off.
- Maintain compliance with documentation standards and clinical protocols.
Patient Flow & Coordination
- Gather and escort patients from facility staff or waiting areas when needed.
- Coordinate with facility staff to ensure patients are ready and available for scheduled visits.
- Assist in managing patient flow to maintain provider efficiency.
- Communicate any delays, no-shows, or scheduling issues to the appropriate team.
Mobile & Travel Responsibilities
- Travel with the provider to multiple facilities in a single day, as scheduled.
- Assist with loading, transporting, and setting up clinical supplies and equipment.
- Ensure all necessary materials are available for each location.
- Maintain professionalism and represent the organization positively at all facilities.
Administrative Support
- Assist with verifying patient information and documentation completeness.
- Support coordination of follow-up care instructions as directed.
Communicate with internal teams (PCCs, CRCs, Account Managers) regarding patient or scheduling needs.