Job Description

Roles & Responsibilities

Mission:

Use human interactions and automated communications to augment Travelstride’s technology to maximize revenue by converting visitors, members, and leads into monetized leads and confirmed bookings for partners. Satisfying customers (travelers) with their experience interacting with Travestride, driving repeat purchases, customer referrals, and a high NPS

General Responsibilities:

• Sell multi-day trips to travelers interested in a wide variety of travel destinations.
• Brand ambassador/expert for partner brands, make sure brand and traveler are a fit.
• Answer phone, chat, and email requests for travel planning to global destinations.
• Manage and categorize leads in an organized, prioritized, consistent manner.
• Help oversee key accounts to ensure travelers and partners are connected and status’ are accurate, up to date, and bookings are reported/captured.

Customer Rapport as Travelstride Brand Ambassador:

• Build rapport with customers, actively listen and understand their travel aspirations.
• "Quarterback" communication to ensure traveler and travel partner are aligned, if/when not, reintroduce customers to a partner brand that is a "Perfect Match". Follow the leads.
• Share expert knowledge in global destinations, reference/convey expertise on destination highlights worldwide, world geography, culture and historical relevance.
• Offer expert guidance on sharing example itineraries, activities, and cultural insights.

Lead & Customer Traveler Profiling:

• Skillfully identify interests, travel styles, and specific preferences of each traveler.
• Ability to assess a customer’s profile, and accurately match them with the ideal supplier.
• Advise travelers on the pros and cons of multi-day supplier travel products most suitable to meet their goals and expectations. (e.g. experience, type of travel, group size, dates, etc).

Segmentation & Distribution of Customer Leads:

• Merchant Model Lead:
  • Provide insights into the advantages and recommendations of tour products.
  • Deep knowledge of select partner brands, sell/book products on their behalf.
• Product Lead:
  • Facilitate connections between the customer and paid tour operator partners.
  • Assist customers in booking trips through the paying Travelstride tour operators
• Custom Lead:
  • Identify customers w/ unique travel requests that require tailor-made itinerary.
  • Match customers with supplier partners capable of building custom itineraries.

Qualifications

All About You

• 5+ years of travel oriented sales experience, selling group tours ideally.
• Fluent in English, with excellent verbal and written communication.
• Cultural familiarity to interact clearly w/ target source markets - US, CA, UK, AU
• Experienced using a CRM (e.g. Hubspot, Salesforce, or the like), is preferred.
• Flexible schedule to maximize potential for traveler engagement and bookings
• People say you have a "likable" personality; communicate clearly, concisely, and effectively, expert at easily building trust and relationships.
• Passionately curious and well-traveled, an expert in world geography and history, capable of discussing global destinations; including their cultural nuances, unique customs, interesting facts, highlights, and landmarks.
• Experienced with Google Workspace (Gmail, GDocs, GSheets,GSlides),
• Intrinsically motivated, valuing team/personal growth; Awesome team player.
• Extremely detail-oriented, well organized - follow through, thorough and on time.

Additional Information

Location and Work Hours

Travelstride’s main office is in Austin, Texas. We have team members spanning the globe. This position is flexible. The right candidate can work in the office in Austin, or remote. The candidate absolutely must be comfortable with working on a US schedule, and also be willing to take client calls outside of normal working hours.

Expectations

Your success will depend on your ability to carry out responsibilities with expectations met

• Represent Travelstride to customers, be able to match and meet sales targets
• Extremely detail-oriented yet fast worker, while being highly conscientious
• Solid understanding of world geography, and it’s highlights and diverse cultures
• Be comfortable attending weekly/monthly meetings in CST time zone
• Handle stressful situations and be willing to accept compensation tied to performance

We are looking for someone who…

• Is an extrovert w/ a love for travel, who enjoys sharing that passion with others
• Is not afraid to operate with relative independence in a new venture
• Enthusiastically helps beyond the bounds of their day-to-day role
• Proactively seeks to develop and improve processes
• Embraces challenges, risks, and rewards of a commission-based sales position
• Known as a cheerful colleague, w/ a good sense of humor and positive attitude
• Is energized by the process of engaging with customers and closing sales

Let's do this!

Does this sound like your dream job? It’s also an opportunity to advance into a managerial position as the team expands. If you have a passion for travel, excellent communication skills, and a proven track record of success in sales, then we want to hear from you. We offer a competitive compensation package, including commissions, equity and a flexible work schedule. Join us and help us revolutionize the way travelers find and book their perfect trip. Apply today!

If you believe you’re a fit for this position, please send your CV along with a cover letter explaining why you’re the perfect candidate to grow with Travelstride.