Looking to grow your Sales skills in a fun team-oriented setting with an industry leader, family-owned since 1924? Then look no further! Travers Tool Company, Inc. has been a preferred distributor to the worldwide metalworking and industrial markets for nearly 100 years. We are looking for energized, customer-focused professionals with a knack for Sales to join our team.
Great opportunity for anyone with tele-sales or customer service call center experience to grow their career to the next level. Come join our team and develop into a rewarding sales role with solid earnings potential. Travers offers a strong base + commission pay structure, top performers can earn $85,000 or more per year.
We offer full training, mentoring and coaching support and a top-notch BI tool to guide your development into an Inside Sales or Account Management role.
JOB SUMMARY
The Inside Sales / Account Management Specialist will work as part of a team to provide exemplary service to our B2B customers and work to increase sales revenue through customer outreach; relationship building and renewal as well as identifying new opportunities for repeat sales and upselling.
RESPONSIBILITIES:
This position works in our call center (8:30AM – 5:30PM, M-F), with a collaborative and supportive customer service/sales team. Duties and accountabilities include but are not limited to:
· INSIDE SALES / CUSTOMER SUPPORT
o Provide solution-based customer support by answering inbound calls, emails, and making outbound calls to customers to provide service and expand sales.
o Utilizes the company’s CRM and BI tools drive customer outreach, repeat sales, upselling and tele-sales.
o Work to become knowledgeable of entire Sales Lifecycle and demonstrate effective issue resolution, retention, and closing techniques.
o Develop ability to present multiple solutions to customers and emphasize the features of the products to highlight how they solve the customers problems across a variety of Travers Tool Co Products/Services.
o Meeting or exceeding daily and monthly targets with respect to call volume and margin sales.
o Drive revenue managing an assigned account deck and develop relationships with multiple contacts within that assigned account base.
o Identify new business opportunities to expand the scope of Travers Tool Co. products/services for your accounts and own these opportunities from lead to close.
o Properly execute all CRM activities such as logging calls, emails, tasks and new opportunities.
o Accurately maintain ERP system data; enter quotes and orders as needed.
WHY WORK WITH TRAVERS TOOL COMPANY
Travers offers an attractive base pay + bonus + monthly commission structure. Potential earnings for top performers can be $85K plus.
Stable, well-established company, highly respected in their industry.
Opportunity to work with collaborative and supportive customer service/sales team, who engage in fun activities, such as sales bingo with new vendors!
Full training provided to ensure your success
No limit on where you can take your career in the company: One of our successful sales professionals is now working as an in-house videographer!
Teamwork is one of our core values, because we believe we win or lose as a team and view ourselves as an extension of your team.
Our people are our greatest strength, and the heart and soul of Travers Tool. It is their talent, dedication, resourcefulness, ‘Can-Do’ attitude and Care for our customers, our communities, and each other, that differentiates us most from our competition and defines us as a company.
Family owned = family atmosphere: We work hard but have fun together with ongoing events, such as cookouts and holiday parties.
QUALIFICATIONS
· Two+ years’ experience in Customer Service or Sales role.
o Experience in B2B and/or call center preferred,
· Possess a strong aptitude for Sales.
· Good interpersonal skills, likeability, active listening and communication skills.
· Strong Customer Service skills with passion for building and maintaining customer relationships.
· Aptitude and drive to be successful in a Sales-oriented role.
o Ability to learn and apply skills in customer relationship development, referral generation, upselling/cross-selling.
· Good judgement and problem-solving skills with strong attention to detail.
· Solid organizational and time management and follow up skills.
COMPANY OVERVIEW
Founded in 1924 by our current CEO’s great grandfather David Trevas, an immigrant from Europe searching to provide a better life for his family, Travers Tool began as many businesses do – as someone’s dream. With hard work and determination, the business expanded from a single door-to-door salesman working out of the trunk of his car, to a brick-and-mortar store and warehouse that would double in size many times over, decade after decade, growing with local shops and manufacturers literally over generations. Through all this time, we have remained an independently owned and operated business.