We are seeking a talented and highly motivated individual to join our team as a FIELD SERVICE ENGINEER - NEW YORK. This position will report directly to the Manager, Field Service Engineering, and must be located near a major airport in New York, New Jersey, or Philadelphia, Pennsylvania.
As a Field Service Engineer you will serve as a technical lead for installation and service for all T2 Biosystems instrumentation. The Field Service Engineer will be customer focused and process driven.
RESPONSIBILITIES:
- Installation of instrumentation at new and existing customers for both commercial and clinical sites.
- Perform onsite service for emergency calls and scheduled maintenance.
- Perform improvements to increase instrument performance and reliability.
- Complete and submit all required complaint documentation in a timely and professional manner.
- Support training and implementation plan with the customer and field team.
- Work cross functionally within the organization to meet customer expectations.
- Perform Site Assessments and review customer requirements prior to installation.
- Troubleshoot and diagnose instrument failures through log analysis and service software.
- Follow standard practices and procedures as outlined in service documentation.
- Escalate customer issues and unresolved product issues to Service management.
- Accurately manage service spare parts inventory.
- Support On-Call rotation as required.
- Responsible for ensuring customer satisfaction through exemplary service.
- Effectively communicate with Sales and Service management.
- Other responsibilities as assigned by your manager or the company.
REQUIREMENTS:
- 2-5 years of experience preferred as a Field Service Engineer in the medical diagnostics industry.
- BS/MS in a related engineering or medical field or equivalent experience can substitute for degree.
- Laboratory instrumentation and automation experience preferred.
- Experience repairing electro-mechanical systems and troubleshooting through log analysis.
- Committed to quality with excellent attention to detail.
- High level of motivation to overcome difficulties in changing environment.
- Experience with Sales Force or other CRM’s.
- Demonstrated interpersonal and diplomacy skills.
- Excellent communication skills both verbal and written.
- Proficient computer skills.
In addition, you will need:
- Willingness to travel up to 90% in the United States with the potential for occasional international travel.
- Valid Driver’s License
- Ability to lift 50lbs
Required Skills
Required Experience