DAY/SHIFT/HOURS: VARIABLE SHIFTS/SATURDAY ROTATION           

• Professionally investigates, triages, and resolves patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience. Proactively assists patients to minimize patient issues.
• Proactively manages needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery.
• Understands radiographic test procedures as is necessary to customer questions
• Scans patient documents into the Meditech Medical Records (PCI)
• Prepares film release forms, film duplication (hard copy and/or digital media) per department policy
• Processes the workflow for the day.
• Supports and participates in process improvement efforts.
• Checks patient’s paperwork for accuracy
• Verifies date of examination
• Verifies that the patient’s written physician order is available
• Maintains patient confidentiality
• Processes PET scan paperwork and routes images
• Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
• Supports front-end technology utilization to promote understanding and comfort level in use by caregivers and providers.
• Performs point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy and an outstanding patient experience.
• Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.
• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information.
• Performs telephone triage.
• Follows standards and guidelines for telephones etiquette and service when interacting with patients over the phone.
• Generates staff provider reschedules.
• Relays staff messaging.
• Other duties as assigned.

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work inherent in the job.

Required Skills

1. High School Graduate or Equivalent.
2. Excellent interpersonal communication skills and ability to work well with people, projecting a positive image for the Hospital.
3. Excellent communication, organizational and detail skills.
4. Excellent typing skills with PC data entry knowledge required.
5. Ability to remain calm and function well in stressful situations.
6. Ability to work independently and prioritize work.
7. A good understand of age-related issues of infants, pediatrics, adolescents, adults, geriatrics, and their families with regard to their specific physical and mental health needs.
8. Ability to remain flexible within schedule and provide coverage as needed.

Required Experience

1. High School Graduate or Equivalent.
2. Excellent interpersonal communication skills and ability to work well with people, projecting a positive image for the Hospital.
3. Excellent communication, organizational and detail skills.
4. Excellent typing skills with PC data entry knowledge required.
5. Ability to remain calm and function well in stressful situations.
6. Ability to work independently and prioritize work.
7. A good understand of age-related issues of infants, pediatrics, adolescents, adults, geriatrics, and their families with regard to their specific physical and mental health needs.
8. Ability to remain flexible within schedule and provide coverage as needed.