Job Title: Treasury Account Manager

Overview:
We’re seeking a skilled and service-driven Treasury Account Manager to oversee the onboarding and support of treasury services for business clients. This role is crucial in delivering a smooth client experience — from setting up services to providing expert support and troubleshooting issues. You’ll work closely with internal teams and clients to ensure everything runs efficiently and accurately.

What You’ll Do:

• Act as the main point of contact for treasury clients during onboarding, service changes, and ongoing support
• Train clients on treasury tools such as online banking, ACH Origination, wire transfers, remote deposit capture, and fraud protection solutions
• Troubleshoot technical issues (e.g., NACHA formatting, Positive Pay errors) and coordinate with internal teams or third-party vendors to resolve them
• Monitor and manage client account settings, including ACH and remote deposit limits
• Maintain accurate service documentation and assist with monthly billing and audits
• Collaborate with Relationship Managers, Operations, Fraud, and Customer Support teams to deliver seamless service
• Stay updated on industry changes (e.g., ACH rules) and help clients stay compliant
• Travel occasionally (10–15%) for client visits or internal team support

What We’re Looking For:

• 3–5 years of banking, treasury, or cash management experience
• Experience managing client relationships and providing high-level support
• Strong understanding of treasury products and services
• Excellent communication and problem-solving skills
• Detail-oriented with strong organizational and time management abilities
• Proficiency in Microsoft Office and general office tech
• Associate’s or Bachelor’s degree preferred
• Certifications like CTP or AAP are a plus