Job Description

The Treasury Management Specialist is responsible for assisting the Treasury Management sales team with the onboarding of accounts and services, providing business members with TM products and service-related assistance and for performing the daily operational tasks which support the deposit, payment, and digital needs of business and TM members.

Essential Functions

• Provide responsive treasury management support to both members and internal business partners by demonstrating a deep knowledge of all treasury management products & services.
• Assist members with online banking and electronic payment navigation and support.
• Assist the TM sales team with the successful onboarding of new members, coordinate collaboration with internal business partners.
• Open business deposit accounts at the direction of members or the TM sales team, ensuring compliance with the Patriot Act and other regulations.
• Perform setup and maintenance of all TM products and services within respective systems, including setup of positive pay, ACH and wire transfer templates.
• Provide TM product and service training to members; install equipment when necessary.
• Ensure proper treasury management fee collection, adhering to waiver and exception policies and procedures.
• Prepare all member-facing documentation and annual product risk assessments.
• Process ACH, wire, mobile deposit and merchant deposit limit increases.
• Engage in value-added conversations with members; identify member needs and cross-sell additional products & services; make referrals to internal business partners.
• Maintain departmental product and usage logs and other reporting.
• Assist with account analysis proformas and the creation of sales presentations and other materials.
• Perform and complete daily Exception Item Processing including Check and ACH returns, prenotes and NOCs; Positive Pay; stop payments, non-post, and NSF; process deposit adjustments and encoding errors.
• Process and monitor all unauthorized debit card, ACH, check and credit card fraud disputes for business members; maintain reporting.
• Perform setup and maintenance of sweep accounts.
• Prepare and submit quarterly IBRETA and IOLTA remittance.
• Order business credit cards, process payments and troubleshoot declined transactions.

Qualifications

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. required
• 2+ years treasury management sales support experience Required

Technical or Specialized Knowledge/Skills:

• required knowledge and/or experience includes but is not limited to: treasury management product knowledge and operations; item processing; ACH, fraud disputes, wire transfer processing and deposit account operations
• Working knowledge of financial institution platforms and systems; experience with Fiserv Premier preferred
• Working knowledge of NACHA and other compliance and regulatory security requirements
• Ability to communicate in a professional manner in-person, over the phone and via email
• Strong organizational and time-management skills with the ability to effectively multi-task, meet deadlines and provide regular updates
• Excellent customer service skills, with proven ability to exercise good judgement and to de-escalate issues as necessary
• Working knowledge of computer software (OneNote; Microsoft Excel; Word; PowerPoint; Outlook)

Certifications Required:

• Bondable required

Additional Information

PAY RANGE: $32 to $37/hr., with 10% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 05/23/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.