Job Description

At Mid-Peninsula Dental Specialists, our team is the foundation of the exceptional care we provide. Serving the Bay Area, our experienced and patient-centered staff deliver high-quality periodontal, implant, and esthetic dental care in a collaborative, professional environment.

Our team works together to provide a wide range of services under one roof, ensuring consistent, trusted care without the need for multiple offices. Using state-of-the-art equipment, scanners, and software, we stay on the cutting edge of dental technology to provide the best patient experience possible.

Joining Mid-Peninsula Dental Specialists means becoming part of a skilled, supportive team where your contributions are valued, your expertise can grow, and your work makes a direct impact on patients’ oral health and confidence. With a culture focused on personal and team development, collaboration, and patient-centered care, team members have the tools and environment to thrive.

Our treatment coordinators are vital in providing our patients with a best-in-class experience. Through patient education, our treatment coordinators ensure our patients fully understand what their treatment plans involve and help to increase case acceptance. The Treatment Coordinator is responsible for managing treatment plans, collecting co-pays and balances, and scheduling patients for their next visit.

Work Schedule: Monday - Friday 7 AM - 4 PM (1 hour lunch)

Compensation Range" $31 - $33 per hour based on experience

Key Responsibilities:

• Build patient relationships and provide exceptional customer service by creating a calm and warming environment.
• Act as a liaison or case manager between the practice and the patient.
• Review treatment plan with patients, answer questions and concerns, discuss financial options, and make financial agreements regarding treatment, cost, and method of payment
• Collect payments and copays.
• Monitor, schedule, and call patients to fill any Doctor or Hygiene openings.
• Ensure that patients with outstanding balances are informed of the practice’s financial policy.
• Schedule new patients within two to four days of their initial call.
• Ensure that all patient records are current and accurate.

Qualifications:

• Dental office experienced 2 - 4 years required
• Prio working experience with Idental Soft (preferred)

By joining our team, you will have:

• 3 weeks PTO & 8 Paid Holidays
• Paid Parental Leave
• Medical/Vision/Dental Benefits
• 401k Match
• Professional Growth and Career Advancement Opportunities

Additional information:

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

This is a clinical working environment where potential exposure to hazardous waste and blood-borne pathogens is possible. Requires prolonged periods of standing, leaning, and bending. Must be able to lift 15 pounds at times.

Qualifications

• Customer service/sales experience

• Dental office experienced (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.