Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

We are seeking a professional, organized, and patient-focused Treatment Coordinator to work with our general dentist. The Treatment Coordinator serves as a key liaison between the doctor, clinical team, and patients by helping patients understand recommended treatment, financial arrangements, scheduling, and overall care coordination. This individual plays an important role in case acceptance, patient experience, and maintaining an efficient daily schedule.

Essential Duties & Responsibilities

Present and explain treatment plans in a clear, confident, and compassionate manner

Review insurance benefits, estimates, financing options, and payment arrangements with patients

Coordinate scheduling for restorative, implant, cosmetic, hygiene, and specialty procedures

Monitor and follow up on unscheduled treatment plans to improve case acceptance

Verify insurance benefits and obtain pre-authorizations as needed

Maintain accurate patient records and treatment notes within practice management software

Communicate effectively with doctors, hygienists, assistants, and administrative team members

Assist in managing daily schedule productivity and minimizing cancellations or gaps

Provide excellent customer service and create a positive patient experience

Handle patient concerns professionally and escalate issues appropriately when needed

Support office goals related to collections, production, and patient retention

Qualifications

Minimum 5 years of dental front office or treatment coordinating experience preferred

Knowledge of dental terminology, procedures, and insurance processes

Experience with Open Dental software preferred

Strong communication, organizational, and multitasking skills

Professional appearance and positive attitude

Ability to discuss financial arrangements confidently and professionally

Strong attention to detail and follow-through

Experience with implants, full-arch, or cosmetic dentistry is a plus

High level of emotional intelligence and patient relationship skills

Ability to build trust and increase treatment acceptance

Comfortable working in a fast-paced environment

Strong phone and scheduling skills

Understanding of production goals and schedule optimization

Compensation & Benefits

Competitive hourly pay or salary based on experience

Paid time off and holidays

Medical, dental, and vision benefits (if applicable)

401(k) eligibility (if applicable)

Continuing education and professional development opportunities

Success Metrics

Treatment acceptance percentage

Unscheduled treatment follow-up completion

Schedule efficiency and productivity support

Patient satisfaction and retention

Collections and financial arrangement accuracy

Work Schedule

Typical schedule is Monday–Friday 8-5

Location: M, Th, F - 4450 Lockhill Selma Rd, San Antonio; T, W - 1583 E. Common Street, New Braunfels Employment Type: Full-Time