Job Description

Who We Are Looking For

We are seeking an experienced, highly motivated dental treatment coordinator who thrives in a fast-paced, patient-centered environment. This individual is the heartbeat of our practice — someone who leads with warmth, professionalism, and an unwavering commitment to exceptional customer service.

Our ideal candidate brings proven experience in dental scheduling, treatment coordination, and financial arrangements, and understands how critical organization and communication are to a successful practice. They are confident, proactive, and take ownership of their role, anticipating needs before they arise.

This person has excellent interpersonal and communication skills, answering phones and greeting patients with kindness, clarity, and confidence. They understand that every interaction is an opportunity to build trust and create a remarkable patient experience.

We are looking for someone who can pivot quickly, multitask effectively, and remain calm under pressure. When the schedule changes, lab cases shift, or priorities evolve, they adapt seamlessly while maintaining accuracy and positivity.

Most importantly, this is someone who chooses optimism. They lead with a positive attitude, embrace change, and are always willing to learn and grow. They believe in continuous improvement, welcome feedback, and take pride in doing things the right way. They show up each day committed to having only good and great days, supporting both their teammates and our patients with enthusiasm and professionalism.

If you are dependable, detail-oriented, and energized by being a key contributor to a collaborative, high-performing dental team — we would love to meet you.

To learn more about our office, check out our website here: https://hoffmandentaloffice.com/about/

By joining our team, you will have:

• Work-Life Balance: (Monday-Wednesday 7:30AM-4:30PM, Thursday 9AM-4PM)
• Time Off: Up to 3 weeks PTO (CA/MN Up to 3 Weeks Collective Paid Time Off)+ 8 Paid Holidays (PTO rolls over!)
• Parental Leave: Up to 3 weeks paid
• 401(k) Match
• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans
• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues
• CE & Growth: SPEAR access + continuing education
• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans
• Pet Insurance: Flexible plans + 24/7 telehealth for your pet

Compensation: 'Starting at $26/hr

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications:

• Customer service experience
• Dental office experienced (preferred)

Additional Information:

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

Qualifications

• Customer service/sales experience

• Dental office experienced (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.