Now Hiring! Member Experience and Administration Coordinator

Full Time Position (Hourly/Non-exempt)

Location: Manchester, NH 03101

Compensation: $ 22 an hour

Job Summary:

The Member Experience and Administration Coordinator has a dual role. Half of their time will be spent working with the Member Experience Team to handle inquiries and requests for service from members and prospective members through various channels such as phone, fax, email, US mail, website, or in-person. The other half of their time will be spent supporting the CEO and EVP with governance duties related to the Board of Directors, such as nominating committees, meeting minutes, organizing annual awards, Board travel, and similar tasks. The Member Experience and Administration Coordinator must have excellent customer service and problem-solving skills. The ideal candidate should possess good computer skills, coordination abilities for day-to-day tasks, and the flexibility to adapt and work efficiently in a critical cross-functional role.

What`s In It for You:

TCIA pays 100% premium for health and dental insurance

401k after 90 days

Basic life coverage in the amount of 100% of your annual salary

Professional development and growth opportunities

Work-Life Balance

What You’ll Do:

Provides administrative support to the activities and programs of the CEO and EVP.

Provides administrative support to executive-level committees and task forces.

Extended administrative and scheduling support to the Board of Directors; act as an active listener and note-taker during meetings and follow-through with meeting summaries and meeting addendums.

Answer and respond to requests from current members, prospective members, volunteers, and/or staff while providing exceptional customer service through practical oral and written communication skills and utilization and knowledge of TCIA products and services.

Respond tactfully, professionally, and empathetically to distressed customers regarding any difficulty they may be experiencing. They will determine what actions need to be taken to correct the situation, then expeditiously perform them, and notify other appropriate department personnel.

Identify and analyze customer needs while assisting the customer with all routine inquiries, including TCIA products and services, order taking, accurate maintenance of database records, meeting registrations, receipts, and general resolution of customer problems.

Develop and maintain an in-depth knowledge of TCIA’s websites and microsites and functionality. They provide navigational advice, training, and user support to members and other callers.

Work independently with a high level of initiative, attention to detail, and follow-through; meet and exceed performance targets.

Required to travel as requested to our annual trade show.

Performs other duties as assigned. TCIA is a team-orientated company where our employees are expected to perform any duty required to advance the association's mission, regardless of whether the duty is listed in any specific job description.

Job attendance according to the current Hybrid/Remote Work Policy.

The job functions listed above represent the primary duties and responsibilities of this job and in no way state or imply that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned. You will be required to follow all instructions and to perform all duties requested by your manager, subject to reasonable accommodation and within the scope of the position.

What You’ll Need:

Minimum of five (5) years of customer services experience in an office setting.

Experience providing remote support, particularly in an association environment.

Ability to problem solve.

Spanish-speaking applicants are encouraged to apply.

Proficient in using MS Office (Outlook, Word, Excel, etc.). Ability to pick up new concepts and software quickly and easily.

Capable of pivoting and reorganizing, prioritizing, and scheduling work assignments to meet company needs.

Accurate data entry ability.

High-level Customer Service skills.

Ability to multi-task and prioritize and manage expectations of projects.

A desire and ability to work collaboratively with others to accomplish daily goals.

Physical Demands: Must be able to lift to 50 pounds without the assistance of another person. Performing physical activities that require considerable (40%+ of the day) use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials. The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.