Job Description

he Liability Claims Adjuster is responsible for investigations into a variety of auto accidents to determine liability. The adjuster maintains a good working relationship with policy holders while establishing credibility for the company through the quality of work and thoroughness of the investigations. The adjuster sets customer expectations, communicates timelines for investigation and explains applicable laws and coverages. The adjuster also takes recorded statements, resolves loss of use issues, makes payments to appropriate parties and negotiates settlements.

ESSENTIAL RESPONSIBILITIES

• Interprets personal auto policy language and analyzes liability for the appropriate jurisdictions
• Documents a claim file with notes, evaluations and decision making process
• Secures detailed factual recorded statements from insured’s, claimant’s and witnesses.
• Maintains adequate loss reserves
• Achieves initial contact standards
• Develops and maintains effective working relationships with automotive repair facilities, police authorities and independent appraisal firms
• Monitor rental vehicle usage
• Manages diaries in such a manner as to accomplish timely claims resolution
• Appropriately recognize and assign claims to the SIU
• Meets or exceeds file quality standards
• Maintain confidentiality of claim information
• Handles Total Losses to completion
• Exceeds customer’s expectations

REQUIRED KNOWLEDGE, SKILLS ABILITIES

• Must make independent claims handling decisions on assigned claims
• Communicate effectively and professionally in writing, by telephone, or in person.
• Unwavering business ethics is a must
• Must be detail oriented, have good organizational skills and be able to multi-task in order to complete work within the 40 hour work week
• Consistent attention to detail and data resolution
• Strong ability to reason, negotiate and problem solve
• Must be able to foster and maintain positive internal and external customer service relationships
• Strong proficiency in Microsoft Office products, keyboarding and data entry skills

QUALIFICATION GUIDELINES

• Bachelor’s Degree preferred with at least 1 year P&C claims experience
• Adjuster’s license are a plus
• EXPERIENCE WITH INJURY CLAIMS
• Bilingual preferred