ARE YOU LOOKING TO FURTHER YOUR FINANCIAL CAREER WHILE ALSO HELPING PEOPLE THROUGH LIFE? ARE YOU PASSIONATE ABOUT COLLABORATIVE SERVICE AND LEADERSHIP? IF SO, WRIGHT-PATT CREDIT UNION IS LOOKING FOR YOU! WPCU IS SEARCHING FOR A MANAGER TO LEAD BOTH OUR CLINTONVILLE AND SHORT NORTH MEMBER CENTERS. EXPERIENCE MANAGING MULTIPLE LOCATIONS PREFERRED. APPLICANTS WILL BE STRATEGIC, ABLE TO DRIVE SERVICE, AND USE THEIR CURRENT SKILLS AND EXPERIENCE TO DELIVER RESULTS WITHIN A HEAVY OUTBOUND CALL ENVIRONMENT. SUCCESSFUL APPLICANTS WILL ALSO STRIVE TO BE AN EFFECTIVE, SERVANT LEADER THAT UNDERSTANDS THE REWARDS IN DEVELOPING THEIR DIRECT REPORTS. WPCU TAKES PRIDE IN DEVELOPING OUR FUTURE LEADERS AND IN BUILDING OUR PARTNER EMPLOYEE CAREERS FOR LONGEVITY AND SUCCESS. IF CHOSEN FOR THIS POSITION, YOU CAN EXPECT TO RECEIVE TOP-NOTCH MANAGEMENT TRAINING AND EXPERIENCE. EXPLORE YOUR NEW OPPORTUNITY WITH WPCU AND APPLY TODAY!

The Member Center Manager is responsible for leading all aspects of member service and membership growth for his/her Member Center(s) in alignment with the organization’s Service Delivery Strategy.

1. Leads an extraordinary member center operation that is adequately staffed with well-trained and motivated Partners performing in a safe and sound manner according to applicable practices, regulations, laws, and procedures. Ensures partners consistently utilize corporate service standards to deliver an extraordinary service experience for Members. (30%)
2. Hires and supervises Member Center Partners who actively support the overall service delivery strategy. Responsible for training, certification, consistently coaching, conducting regular reviews, and developing for advancement, Member Center Partners. (20%)
3. Educates and trains Members on how to utilize convenient services, including PTM technology where applicable, and encourages increased use of the cooperative while building and deepening member relationships. (15%)
4. As a working manager, interacts with Members to help meet their needs through recommending suitable Credit Union products and services. (10%)
5. Establishes goals, manages results, holds regular and engaging staff meetings to communicate results, relays expectations, and recognizes successes and opportunities for improved/enhanced performance. (10%)
6. Performs other duties as required including representing WPCU at community and public events (if required by market). (10%)
7. Prepares budgets, reports and operating plans in a timely manner and ensures the member center is efficiently operated in a sound manner according to applicable policies, regulations, laws, and procedures. (5%)

Required Skills

1. A post-secondary degree or equivalent relevant experience required; Bachelor’s degree preferred.
2. Must have at least five years in the retail financial services industry with at least two in a supervisory position. Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding goals and objectives.
3. Must have business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
4. Must have a demonstrated ability to recruit, hire, coach and develop staff to create a team environment.
5. Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.
6. PREFER FIVE YEAR MANAGEMENT EXPERIENCE IN A FINANCIAL INSTITUTION.

Required Experience

1. A post-secondary degree or equivalent relevant experience required; Bachelor’s degree preferred.
2. Must have at least five years in the retail financial services industry with at least two in a supervisory position. Familiarity with supervising a consultative service operation is a plus, as is a proven track record in meeting and exceeding goals and objectives.
3. Must have business management experience to include: process management, operational analysis, report writing, presentation and writing skills, and use of technology solutions.
4. Must have a demonstrated ability to recruit, hire, coach and develop staff to create a team environment.
5. Must be able to learn and use a variety of software applications such as Microsoft Office and the credit union’s core processing systems.
6. PREFER FIVE YEAR MANAGEMENT EXPERIENCE IN A FINANCIAL INSTITUTION.