Do you thrive in a fast-paced environment and possess a knack for resolving financial challenges? Are you a natural leader with a passion for building a successful team? If so, then our Collections Manager role at Tri-State Rentals might be the perfect fit for you! In this critical role, you'll play a pivotal role in ensuring financial stability for clients by leading the Collections team and overseeing all aspects of collections after a judgment has been granted – from managing staff to securing past-due payments. Benefits: • Paid Holiday • PTO • 401(k)/Roth • Healthcare Responsibilities: • Lead and motivate a team of collectors, providing coaching and ensuring efficient and effective practices • Manage multiple delinquent accounts for debt collection efforts • Plan a course of action to recover outstanding payments and analyze collection trends for improvement • Stay up-to-date on industry best practices in debt collection FDCPA • Negotiate payoff plans • Keep track of assigned accounts to identify outstanding debts • Handle questions, complaints and inquiries • Investigate and resolve discrepancies in payments or accounts • Maintaining communication with debtors Qualifications: • Minimum 3 years of experience in collections or a related field • Proven track record of success in collections, with a focus on exceeding recovery goals • Strong leadership skills with the ability to motivate and develop a team. • Excellent communication, interpersonal, and negotiation skills • Superior organizational and time management skills with the ability to prioritize multiple tasks • Proficiency in Microsoft Office Suite and property management software • Understanding debt collection regulations. (FDCPA) • Strong analytical skills and a data-driven approach to problem-solving • A firm but fair demeanor with a focus on customer service Compensation: $50,000 - $75,000 DOE

• Lead and motivate a team of collectors, providing coaching and ensuring efficient and effective practices • Manage multiple delinquent accounts for debt collection efforts • Plan a course of action to recover outstanding payments and analyze collection trends for improvement • Stay up-to-date on industry best practices in debt collection FDCPA • Negotiate payoff plans • Keep track of assigned accounts to identify outstanding debts • Handle questions, complaints and inquiries • Investigate and resolve discrepancies in payments or accounts • Maintaining communication with debtors