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Logistics Customer Support Agent

TriCom Quest

Logistics Customer Support Agent

Costa Mesa, CA
Full Time
Paid
  • Responsibilities

    Job Description

    TITLE: LOGISTICS CUSTOMER SUPPORT AGENT AN INTERNATIONAL CORPORATION SPECIALIZING IN THE WHOLESALE OF ELECTRONICS, CHEMICALS, AND ALLIED PRODUCTS IS CURRENTLY IN SEARCH OF A LOGISTICS CUSTOMER SUPPORT AGENT TO WORK AT THEIR OFFICE IN COSTA MESA, CA.

    • Direct-Hire with great benefits: Medical, Dental, 401k with matching, Sick Leave, National Holiday Pay, Wellness Program, and etc.
    • $19.78 / hour
    • Previous Import/Export customer support experience is required

    REQUIREMENTS OF THE LOGISTICS CUSTOMER SUPPORT AGENT:

    • HIGH SCHOOL DIPLOMA OR EQUIVALENT IS REQUIRED
    • JAPANESE LANGUAGE ABILITY IS A HUGE PLUS
    • 2+ YEARS OF IMPORT/EXPORT EXPERIENCE WITH OCEAN & AIR FREIGHT
    • Strong understanding of International Commercial Terms (Incoterms)
    • Experience with ERPs and/or other data input systems
    • Previous import/export experience dealing with electronics, pharmaceuticals, sports apparel, chemical/allied products is a big plus
    • Excellent written and verbal communication skills
    • Dynamic thinker to accommodate the different schemes and circumstance of various businesses
    • Proficiency in Microsoft Office Suites (Word/Excel)

    RESPONSIBILITIES OF THE LOGISTICS CUSTOMER SUPPORT AGENT:

    • Provide optimal support to customers’ inquiries for shipments
    • Place purchase orders, sales orders, and assist with logistics coordination
    • Communicate and coordinate with warehouse personnel
    • Generate and review reports
    • Maintain and update logistics tracking information in their ERP systems
    • Maintain relationships with pre-existing customers
    • Cross functional communication with internal teams, (ie: Sales and Accounting) with logistics and contract coordination
    • Other related duties will also be assigned

    EMPLOYMENT TYPE: Direct-Hire LOCATION: Costa Mesa, CA SCHEDULE: Monday – Friday 9:00am - 5:00pm

    Company Description

    For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.