Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Rep

TriCom Quest

Customer Service Rep

Cypress, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Customer Care Rep Position at a growing manufacturing company.

    • Direct Hire with full benefit
    • Temporary hybrid schedule
    • Salary: $19 – 20/hr.

     

    REQUIREMENTS OF THE CUSTOMER CARE REP :

    • BILINGUAL IN KOREAN AND ENGLISH IS A BIG PLUS, BUT NOT REQUIRED
    • 1 year of experience in customer service preferred.
    • Associates Degree or equivalent experience
    • Excellent customer service skills, able to respond promptly to customer needs.
    • Strong communication skills
    • Able to balance team and individual responsibilities.
    • Microsoft Excel, Word, Outlook, Teams required. Oracle/ NetSuite, EDI
    • MUST BE FULLY VACCINATED AGAINST COVID-19

     

    RESPONSIBILITIES OF THE CUSTOMER CARE REP:

    • Input orders to the ERP system and respond to customer inquiries regarding order status, shipment information, and billing questions.
    • Coordinate successful order fulfillment, ensuring accurate application of information, while demonstrating an understanding of order entry system and sufficient knowledge of logistics policies and Customer Service procedures to maintain internal controls.
    • Build and maintain loyal relationships with customers, using interpersonal skills to exceed customer expectations, in addition to offering the customer solutions/options as a result of effective problem solving.
    • Provide superior support to sales team and customers with current information on products, availability, shipping information and customer requirements.

     

     

     

     

     

     

    EMPLOYMENT TYPE: DIRECT HIRE

    SCHEDULE: MONDAY – FRIDAY, 07:00 A.M. – 04:00 P.M. / 08:00 A.M. - 05:00 P.M.

     

     

    Inside sales, call center, customer service, order entry, sales assistant, office assistant

    Company Description

    For over twenty years, TriCom Quest has been a leader in the employment consultant industry, providing staffing services for both employers and job seekers, at virtually every level - from entry to executive. Our service spans the United States, providing placements for a broad range of companies, including those headquartered in the Pacific Rim with satellite offices within the United States. Yet what makes us stand out from the employment "crowd" is our service. Whether you're hiring employees or in search of a job, TriCom Quest is committed to quality service, from the very first handshake to placement, and beyond.