Job Description

QUALITY ASSURANCE SPECIALIST

An organization in Richmond, VA is seeking a Quality Assurance Specialist to join their state-of-the-art office. This position provides competitive pay and outstanding benefits.

Description:

• Evaluate phone calls and emails and deliver feedback to customer service team
• Review notes and ensure standards are maintained and documented
• Develop and implement training exercises

Requirements:

• 2+ years of Quality Assurance experience required
• Bachelor’s required
• Experience in a fast-paced, high transaction environment preferred