Job Description

Job Summary We offer remote work opportunities (AK, AZ, HI, ID, NV, NM, OR, TX, UT, VA, WA and WY only) Coordinates incoming correspondence in Provider Services; including reviewing and researching the issue/request, maintaining a log of all requests received, and electronically distributes all requests to the appropriate department/staff within expected timeline(s). Ensures all provider agreements received in Provider Services are appropriately and timely scanned/imaged into the contract management system; including reviewing the agreement for any redlined changes, maintaining a log of all agreements received and quality controls the agreement image. Education & Experience Required: o High School Diploma or GED o 2 years of varied responsible experience with computer database programs Preferred: • 2 years data entry experience • Experience using provider data management system and/or contract management system(s) • Experience working for a managed care program or health care provider Key Responsibilities • Effectively communicate through writing and/or by phone when contracting internal and external customers in order to triage and bring resolution to incoming workload. • Review/research all contact notes receives in Provider Services; electronically distributes to appropriate department/staff within expected timeline(s). • Review/research all incoming inter-office mail and external correspondence for provider data correction requests and distribute to appropriate department/staff. • Reviews/researches all provider agreements received in Provider Services for accuracy and completeness, identifying any inappropriate redlined changes. Recognize issues with agreements and determine appropriate handling. • Maintains a log of all provider agreements received in Provider Services. • Scans/images all provider agreements received in Provider Services; applies quality controls to ensure image quality. • Assist with development and updating of protocols and desk procedures. • Triaging and tracking issue resolution to completion. • Perform other duties as assigned Company Description Taking Care of Our Nation's Veterans. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Company Description

Taking Care of Our Nation’s Veterans. \r\nIt’s Who We Are. It’s What We Do.\r\nDo you have a passion for serving those who served? \r\n \r\nJoin the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!\r\n \r\nOur job is to make sure that America’s heroes get connected to health care in the community. \r\n \r\nAt TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.