Benefits:

401(k) matching

Competitive salary

Flexible schedule

Health insurance

Paid time off

Position Overview We are seeking a compassionate, organized, and detail-oriented Triage Coordinator to serve as the critical link between our patients and providers. This full-time role requires excellent clinical judgment, strong communication skills, and the ability to prioritize patient needs in a fast-paced OB/GYN environment. The ideal candidate will have a genuine passion for women's health and providing exceptional patient care.

Key Responsibilities:

Patient Communication & Assessment

Answer and triage incoming patient phone calls, messages, and portal inquiries

Assess patient symptoms and concerns using established clinical protocols

Determine the urgency of patient's needs and escalate appropriately to providers

Provide clear, compassionate guidance to patients regarding their care

Document all patient interactions accurately and thoroughly in the electronic medical record (EMR)

Clinical Coordination

Communicate patient concerns and clinical updates to physicians and nursing staff

Coordinate urgent and same-day appointments based on clinical priority

Follow up on lab results, test results, and prescription requests

Assist with prior authorizations and insurance-related clinical documentation

Monitor and manage provider task queues to ensure timely responses

Patient Education & Support

Provide patient education on prenatal care, postpartum care, and gynecological concerns

Answer routine questions about medications, procedures, and appointments

Guide patients through pre-operative and post-operative instructions

Offer emotional support to patients during stressful or difficult situations

Administrative Support

Maintain organized systems for tracking patient calls and follow-ups

Ensure compliance with HIPAA regulations and patient confidentiality standards

Assist with quality improvement initiatives and protocol development

Collaborate with the front desk, medical assistants, and billing staff

Participate in staff meetings and continuing education opportunities

Qualifications

Required:

Education: Medical Assistant certification, LPN, or RN license preferred; or equivalent clinical experience in OB/GYN or women's health

Experience: Minimum 2 years in a clinical healthcare setting; OB/GYN experience strongly preferred

Skills:

Strong clinical assessment and critical thinking abilities

Excellent verbal and written communication skills

Proficiency with electronic medical records (EMR) systems: AthenaOne

Ability to multitask and prioritize in a high-volume environment

Professional, compassionate bedside manner

Strong attention to detail and accuracy