Job Description

MP&L Customer Service Representatives are required to keep open and friendly communications with various customers concerning the movement of products to and from location. Representatives will also control the movement of inventory to and from Tribar. Also required to regulate and minimize the levels of inventory in stock. Create a healthy environment by promoting attitudes of teamwork, pride, quality, and responsibility among associates.

• Coordinates and is responsible for the entire planning to shipping cycle of all items associated with each assigned customer.
• Will monitor daily EDI requirement data and review firm orders issued to Tribar by it's customers.
• Will establish and monitor current inventory levels to ensure appropriate on-hand balance.
• Will follow up and give direction on incoming shipping schedules to guarantee 100 % customer delivery satisfaction.
• Will also be responsible for the processing of all internal control documents and related inventory control.
• Will access and update customer specific web sites/portals and/or information systems as required.
• Will coordinate all customer requests and update them on any current delivery concerns. Performs additional duties and responsibilities as assigned by Manager.

SKILL AND EDUCATION REQUIREMENTS:

· Prior manufacturing plant experience is preferred.

· Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports, correspondence and procedures.

· Ability to solve practical problems and deal with a variety of variables in situations where limited standardization exists. Ability to interpret a variety of instructions, furnished in written, oral, diagram, or schedule form

· Prior experience in MP Production Scheduling, Inventory Management, Material Release, or Shipping and Receiving.

NECESSARY ATTRIBUTES:

· Learns and retains new information faster than most

· Consistently meets and exceeds expectations

· Requires minimal supervision

· Focused on what is best for the company

· Ability to meet deadlines

· Proactive

· Ability to work independently

· Team player with a “can-do” attitude