Job Description

SLB CONSULTING IS LOOKING TO HIRE A CLIENT SUPPORT SPECIALIST TO JOIN OUR TEAM. THE IDEAL CANDIDATE WILL BE RESPONSIBLE FOR WORKING DIRECTLY WITH OUR CUSTOMERS THROUGH MANY CHANNELS AS A VALUED RESOURCE AND TRUSTED ADVISOR, HELPING THEIR BUSINESS GROW. YOU WILL STRIVE TO DELIVER A HUMAN AND HELPFUL SUPPORT EXPERIENCE THROUGH CREATIVE PROBLEM-SOLVING, A CONSULTATIVE APPROACH, AND A DEEP AND THOROUGH KNOWLEDGE OF HOW WE WORK.

SALARY RANGE: $44000 - $52000 PER YEAR.

RESPONSIBILITIES:

• PARTNER WITH CUSTOMERS TO EFFECTIVELY RESOLVE ISSUES 

• PROVIDE INTERNAL FEEDBACK ON HOW WE CAN BETTER SERVE OUR CLIENTS IN THE PRODUCT ROAD MAP FOR CONTINUOUS IMPROVEMENT.

• PROACTIVELY MONITOR AND TRACK USAGE, PRODUCT CONSUMPTION GAPS, AND TRAFFIC PATTERNS TO IDENTIFY OPPORTUNITIES AND ADDRESS POTENTIAL FUTURE ISSUES SUCH AS ACCOUNT CHURN.

• CONTRIBUTE TO A HIGH RATE OF RETURNING PURCHASES ACROSS YOUR CLIENT BASE BY SYSTEMATICALLY IDENTIFYING AND ASSESSING RENEWAL RISKS.

• SHOW COMPOSURE, RESILIENCE, AND FLEXIBILITY IN XXX’S FAST-PACED, EVER-CHANGING ENVIRONMENT, AND ALSO AS AN INTERNAL ADVOCATE FOR EVOLVING CUSTOMER NEEDS.

Qualifications

• BACHELOR'S OR ASSOCIATE DEGREE PREFERRED.

• PRIOR CUSTOMER SERVICE/SALES EXPERIENCE IS AN ASSET.

• SELF-MOTIVATED, ALWAYS CURIOUS, AND CONSISTENTLY EAGER TO LEARN.

• CAN TAKE OWNERSHIP OF CHALLENGING SCENARIOS AND BRING THEM TO RESOLUTION.

• HAVE A CLEAR, PROFESSIONAL, AND INFORMATIVE COMMUNICATION STYLE.

• EXCELLENT COMMUNICATION AND PRESENTATION SKILLS

• ABILITY TO MULTI-TASK, PRIORITIZE, AND MANAGE TIME EFFECTIVELY.

Additional Information

This is not a remote job.

Apply now!