Job Description

Hourly Rate: $22 - $24 per hour

Are you a friendly and empathetic individual with a passion for helping others? Do you thrive in a fast-paced environment and enjoy solving problems? If so, we want you to join our team as a Customer Service Agent at Tribeca Outsourcing! With competitive pay and opportunities for growth, this is an exciting opportunity to make a difference and contribute to our company's success.

Responsibilities:

1. Customer Support: Serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service over the phone, email, and live chat. Listen actively to understand customers' needs and concerns, and offer appropriate solutions and assistance.

2. Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure that orders are processed accurately and efficiently, and that customers are informed of any updates or delays.

3. Product Knowledge: Develop a deep understanding of Tribeca Outsourcing's products, services, and offerings, as well as our clients' businesses and industries. Stay informed about product updates, promotions, and special offers to provide accurate information and guidance to customers.

4. Issue Resolution: Investigate and resolve customer complaints and escalations in a timely and effective manner, taking ownership of issues and following through to resolution. Escalate complex issues to the appropriate department or supervisor for further assistance when necessary.

5. Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system. Ensure that all information is entered correctly and kept confidential.

6. Continuous Improvement: Identify opportunities for process improvements and customer service enhancements based on customer feedback and insights. Collaborate with team members and management to implement solutions and best practices.

Qualifications

• High school diploma or equivalent; some college coursework or customer service experience preferred.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to remain calm and composed under pressure, with strong problem-solving skills.
• Proficiency in basic computer skills and ability to navigate multiple software applications simultaneously.
• Flexibility to work in a fast-paced environment with varying shifts, including evenings and weekends.
• Previous experience in a customer service or call center role is a plus but not required.

Additional Information

• Competitive hourly rate of $22 - $24 per hour.
• Opportunities for professional development and advancement within the company.
• Full benefits package, including health insurance, dental and vision coverage, retirement savings plan, and paid time off.
• A supportive and inclusive work environment where your contributions are valued and recognized.
• If you're ready to embark on a rewarding career journey and join a team that values teamwork, integrity, and excellence, we encourage you to apply for the Customer Service Agent position at Tribeca Outsourcing. Help us provide exceptional service to our customers and make a positive impact on their experiences.