Job Description
Required: • Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call center environment • Two years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency. • Experience with remote troubleshooting • Possession of a valid driver's license Desired Skills: • Possession of A+ (Remote Technician) and Network+ certification is preferred • Knowledge of computer operations and support • Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment • Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components • Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities • Skill in establishing and maintaining effective working relationships • Skill in effectively prioritizing assignments and tasks • Ability to deescalate customers Responsibilities: • Communicates with all levels of customers • Installs and configures applications and other supported software packages • Performs basic troubleshooting and triage of computers via remote computer access and phone • Resolves routine issues and problems related to hardware and software • Creates tickets for all problems called into the Technology Helpdesk • Quickly escalates issues and problems that are not resolvable as necessary • Assists clients with resolving device related issues via telephone support • Helps determine technical needs of supported systems • Participates as team member on projects • Records activities in the service desk software system • Updates/Creates internal supported system documentation • Communicate technical issues, risks, and approaches to clients Hours and Location
Additional Information
Interested candidate please send me your updated resume.