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Courtesy Patrol

Trinity Property Consultants

Courtesy Patrol

Chico, CA
Full Time
  • Responsibilities

    Be a part of one of the fastest growing student housing management companies in the industry! Our dynamic portfolio continues to expand as we acquire locations in close proximity to the nation’s top learning institutions. We are currently seeking personalities with a passion for service and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to the resident experience and guided by our values.

    Job Description:

    Patrols interiors and exteriors of the property throughout shift and ensures overall security of the premises by:

    Ensuring main building doors, windows and amenity spaces are properly locked and/or secured after-hours

    Ensuring nonresident trespassers are asked to leave property at night and notifying/working with police to remove non-compliant trespassers from property as necessary

    Addressing noise issues or other lease violations caused by residents and/or guests of residents

    Assisting with after-hours resident lockouts

    Drafting detailed nightly recaps and incident reports sent to Manager or appropriate team members for resident or emergency occurrences during shift

    Notifying After-Hours Emergency Maintenance and working with on-site team to ensure after-hours maintenance emergencies are addressed by the proper team members

    Providing superior customer service

    Adhere to the Trinity operating procedures and policies

    Demonstrate ability to resolve customer/resident complaints and direct pertinent issues and matters to the proper department, team member or Manager

    Additional tasks or duties assigned by Leasing and Operations Manager and Community Manager

    Special Requirements:

    Physical Demands:

    The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.


    This position is a full-time position and will require the availability to work nights or weekends and occasional holidays. The position may also require occasional attendance at company functions and events.

    Essential Functions:

    Skills include an excellent ability to address the needs of residents and the property. Other essential skills include but are not limited to:

    Ability to handle a high-volume workload efficiently and calmly

    Exhibit effective delegation and communication skills

    Administrative and organizational skills

    Customer service orientation with a “can-do” attitude and a solutions-focused goal in conflict resolution

    Time management skills and ability to prioritize wisely


    Computer Skills:

    Basic computer and Internet knowledge

    Basic knowledge of MS Word, Excel, and Outlook

    Learning and Development:

    Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.


    High school education or equivalent is required

    Accurately use all on-site resident management software functions

    Professional Experience:

    Previous night patrol or security guard experience preferred

    Benefits of Working for Trinity:

    Medical, Vision & 125 Plan - 100% of the monthly premium covered for individuals. Optional 125 plan available for dental and dependent medical premiums.

    Retirement Plans - Prepare for retirement and ramp up 401(k) savings with a 2% employer match

    Group Life Insurance - Up to $25,000 if the unimaginable occurs

    Great Talent Knows Great Talent - Bonuses provided for any hires made through employee referrals

    10 paid Holidays, Vacation (up to 4 weeks!) and Sick pay provided

    On-site housing discounts

    Competitive bonus opportunities

    Scholarship Opportunities for Employees and their Dependents

    NAA Designation Reimbursement Program including:

    Certified Apartment Manager (CAM)

    National Apartment Leasing Professional (NALP)

    Certificate for Apartment Maintenance Technicians (CAMT)

    Certified Apartment Portfolio Supervisor (CAPS)

    Career Growth Opportunities

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