Assistant Community Manager

Trinity Property Consultants

Assistant Community Manager

Glenmoore, PA
Full Time
Paid
  • Responsibilities

    Be a part of a Community Redefined®. Our dynamic portfolio is growing quickly as we acquire new locations in suburban environments just outside of major metropolitan areas. We are currently seeking personalities with a passion for enhancing the resident experience through community improvement projects and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to redefining communities and guided by our values.

    Job Description:

    Provide superior customer service

    Assist in conducting market surveys

    Show, lease, and move in prospective community members

    Update unit availability daily

    Process rental applications

    Process maintenance work orders

    Adhere to the Trinity operating procedures and policies

    Receive and process collections in accordance with company standards

    Collect past due balances from former community members

    Clerical and phone support

    Maintain all resident files, ensuring completeness and accuracy of all paperwork and documentation

    Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed and all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards

    Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the Community Manager

    Conduct community member move-out apartment inspections and complete deposit accountings with Community Manager’s approval

    Maintain all account records and transactions including NSF’s, rent allowances, concessions, rent increases, and other management approved debits and credits

    Additional tasks or duties assigned by Community Manager

    Special Requirements:

    Physical demands:

    The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

    Attendance/Travel:

    This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. The position also requires regular attendance and active participation/planning at company functions and events.

    Essential Functions:

    Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to:

    Handle high stress situations effectively

    Exhibit strong leadership skills

    Excellent communication skills

    Superior collection skills

    Administrative and organizational skills

    Time management skills and ability to prioritize wisely

    Customer service orientation

    Strong sales background

    Knowledge of state law as it relates to fair housing

    Qualifications:

    Computer Skills:

    Intermediate computer and Internet knowledge

    Intermediate knowledge of MS Word, Excel, and Outlook

    Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check

    Learning and Development:

    Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs

    Education:

    High school education or equivalent is required

    CPM, CAM, RMP, or CMCA Certifications are preferred but not required

    Accurately perform intermediate mathematical functions and use all on-site resident management software functions

    Professional Experience:

    Two years of experience in residential property management in the Multifamily Industry is required

    Benefits of Working for Trinity:

    Medical, Vision & 125 Plan - 100% of the monthly premium covered for individuals. Optional 125 plan available for dental and dependent medical premiums.

    Retirement Plans - Prepare for retirement and ramp up 401(k) savings with a 2% employer match

    Group Life Insurance - Up to $25,000 if the unimaginable occurs

    Great Talent Knows Great Talent - Bonuses provided for any hires made through employee referrals

    10 paid Holidays, Vacation (up to 4 weeks!) and Sick pay provided

    On-site housing discounts

    Competitive bonus opportunities

    Scholarship Opportunities for Employees and their Dependents

    NAA Designation Reimbursement Program including:

    Certified Apartment Manager (CAM)

    National Apartment Leasing Professional (NALP)

    Certificate for Apartment Maintenance Technicians (CAMT)

    Certified Apartment Portfolio Supervisor (CAPS)

    Career Growth Opportunities

    See more at: https://www.trinity-pm.com/join-our-team