Be a part of one of the fastest growing student housing management companies in the industry! Our dynamic portfolio continues to expand as we acquire locations in close proximity to the nation’s top learning institutions. We are currently seeking personalities with a passion for service and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to the resident experience and guided by our values.
Job Description:
Providing superior customer service
Assist in complete market surveys
Show, lease and move in prospective community members
Update unit availability daily
Process rental applications
Process maintenance request
Receive collections in accordance with Trinity’s standards
Clerical and phone support
Maintain all community members files, ensuring completeness and accuracy of all file documentation
Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to Trinity’s standards
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
Conduct community member’s move-out unit walks
Additional tasks or duties assigned by Community Manager
Special Requirements:
Physical Demands:
The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.
Attendance/Travel:
This position is a part time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.
Essential Functions:
Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:
Handle high stress situations effectively
Exhibit strong leadership skills
Excellent communication skills
Superior collection skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Customer service orientation
Strong sales background
Knowledge of state law as it relates to fair housing
Qualification:
Computer Skills:
Intermediate computer and Internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Prefer knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs
Education:
High school education or equivalent is required
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Professional Experience:
Minimum of one year as a leasing consultant in the Multi-Family Industry or a related field
One year of experience in a service industry is preferred
This position is budgeted at $15/ hour.
COVID-19 Response:
At Trinity, we prioritize the health of our residents and employees. Due to COVID-19, for health and safety purposes, we have implemented an Emergency Preparedness Committee and have been adhering to all CDC, NMHC, and NAA preparedness recommendations on a local and national level. For more information, visit https://youtu.be/l1fAgr15MUQ.
See more at: https://www.trinity-pm.com/join-our-team