Be a part of one of the fastest growing student housing management companies in the industry! Our dynamic portfolio continues to expand as we acquire locations in close proximity to the nation’s top learning institutions. We are currently seeking personalities with a passion for service and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to the resident experience and guided by our values.

Job Description:

The Resident Services Manager is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Essential Functions:

Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:

Handle high stress situations effectively

Excellent communication skills

Administrative and organizational skills

Time management skills and ability to prioritize wisely

Customer service orientation

Knowledge of state law as it relates to fair housing

Special Requirements:

Physical Demands:

The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

Attendance/Travel:

This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.

Qualifications:

Skills:

Intermediate computer and internet knowledge

Intermediate knowledge of MS Word, Excel and Outlook

Preferred knowledge of the following software programs: Yardi, Voyager, PopCard, Entrata, Resident Check

Customer service experience preferred

Event planning experience preferred

Learning and Development:

Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.

Education:

High school education or equivalent is required

Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

Benefits of Working for Trinity Property Consultants:

Medical, Vision, & 125 Plan

We cover 100% of the monthly premium costs for medical and vision and offer a 125 plan option for dental and dependent medical premiums.

Retirement Plans

Prepare for retirement and ramp up your 401(k) savings with a 2% employer match.

Group Life, Long-Term, and Short-Term Disability Insurance

We provide up to $25,000 of coverage if the unimaginable occurs.

Paid Holidays & Vacation

Enjoy 10 paid holidays and accrue anywhere from 2 – 4 weeks of paid vacation as you accumulate years of service. (available after 90 days of employment, full-time employees)

2 weeks of accrued paid vacation annually in the first 2 years of service

3 weeks of accrued paid vacation annually after 2 years of service

4 weeks of accrued paid vacation annually after 6+ years of service

Sick Time & Bereavement Pay

Not feeling well or dealing with a family emergency? We provide you with 48 hours of sick pay per year plus bereavement for peace of mind while you focus on your health.

Referral Bonuses

Great Talent Knows Great Talent- Bonuses provided for hires made through employee referrals

Volunteer Time-Off

If you need a day off to volunteer in your community, we’ll provide you with the support you need.

Discounts & Scholarships

Save with group purchasing discounts on computers and appliances, housing discounts, and exclusive scholarship opportunities!

Additional Perks Include…..

Employee Assistant Program (EAP)

Health Advocate and Travel Assistance Program

Competitive Bonus & Commission Structures

Extensive Professional Development Training and Reimbursement Program

Opportunities for Advancement

See more at: https://www.trinity-pm.com/join-our-team