Be a part of one of the fastest growing student housing management companies in the industry! Our dynamic portfolio continues to expand as we acquire locations in close proximity to the nation’s top learning institutions. We are currently seeking personalities with a passion for service and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to the resident experience and guided by our values.
Job Description:
Patrols interiors and exteriors of the property throughout shift and ensures overall security of the premises by:
Ensuring main building doors, windows and amenity spaces are properly locked and/or secured after-hours
Ensuring nonresident trespassers are asked to leave property at night and notifying/working with police to remove non-compliant trespassers from property as necessary
Addressing noise issues or other lease violations caused by residents and/or guests of residents
Assisting with after-hours resident lockouts
Drafting detailed nightly recaps and incident reports sent to Manager or appropriate team members for resident or emergency occurrences during shift
Notifying After-Hours Emergency Maintenance and working with on-site team to ensure after-hours maintenance emergencies are addressed by the proper team members
Providing superior customer service
Adhere to the Trinity operating procedures and policies
Demonstrate ability to resolve customer/resident complaints and direct pertinent issues and matters to the proper department, team member or Manager
Additional tasks or duties assigned by Leasing and Operations Manager and Community Manager
Special Requirements:
Physical Demands:
The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.
Attendance/Travel:
This position is a full-time position and will require the availability to work nights or weekends and occasional holidays. The position may also require occasional attendance at company functions and events.
Essential Functions:
Skills include an excellent ability to address the needs of residents and the property. Other essential skills include but are not limited to:
Ability to handle a high-volume workload efficiently and calmly
Exhibit effective delegation and communication skills
Administrative and organizational skills
Customer service orientation with a “can-do” attitude and a solutions-focused goal in conflict resolution
Time management skills and ability to prioritize wisely
Qualifications:
Computer Skills:
Basic computer and Internet knowledge
Basic knowledge of MS Word, Excel, and Outlook
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.
Education:
High school education or equivalent is required
Accurately use all on-site resident management software functions
Professional Experience:
Previous night patrol or security guard experience preferred
We’ve Got You Covered!
Medical, Vision, & 125 Plan
We cover 100% of the monthly premium costs for medical and vision and offer a 125-plan option for dental and dependent medical premiums.
Retirement Plans
Prepare for retirement and ramp up your 401(k) savings with a 2% employer match.
Group Life, Long-Term, and Short-Term Disability Insurance
We provide up to $25,000 of coverage if the unimaginable occurs.
Paid Holidays & Vacation
Enjoy 10 paid holidays and accrue anywhere from 2 – 4 weeks of paid vacation as you accumulate years of service. (available after 90 days of employment, full-time employees)
2 weeks of accrued paid vacation annually in the first 2 years of service
3 weeks of accrued paid vacation annually after 2 years of service
4 weeks of accrued paid vacation annually after 6+ years of service
Sick Time
Not feeling well? We provide you with 48 hours of sick pay each year.
Referral Bonuses
Great Talent Knows Great Talent - Bonuses provided for hires made through employee referrals
Volunteer Time-Off
If you need a day off to volunteer in your community, we’ll provide you with the support you need.
Discounts & Scholarships
Save with group purchasing discounts on computers and appliances, housing discounts, and exclusive scholarship opportunities!
Additional Perks Include…..
Employee Assistant Program (EAP)
Health Advocate and Travel Assistance Program
Bereavement Pay if dealing with an unfortunate death in the family
Competitive Bonus & Commission Structures
Extensive Professional Development Training and Reimbursement Program
Opportunities for Advancement
See more at: https://www.trinity-pm.com/join-our-team