Be a part of one of the fastest growing student housing management companies in the industry! Our dynamic portfolio continues to expand as we acquire locations in close proximity to the nation’s top learning institutions. We are currently seeking personalities with a passion for service and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to the resident experience and guided by our values.
Job Description:
Maintain daily operations of front desk assisting guests and residents with general questions and leasing procedures
Greet guests upon arrival and direct them to the proper location or person
Clerical and phone support/message relay
Check out and key log tracking of property keys to team members and vendors
Provide superior customer service
Assist leasing team as needed to show, lease, and move in prospective community members
Process maintenance work orders as requested by residents
Adhere to Trinity’s operating procedures and policies
Demonstrate ability to resolve customer/resident complaints and direct pertinent issues and matters to the proper department or manager
Additional tasks or duties assigned by Leasing and Operations Manager and Community Manager
Special Requirements:
Physical Demands:
The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.
Attendance/Travel:
This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.
Essential Functions:
Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to:
Ability to handle a high-volume workload efficiently and calmly
Exhibit effective communication skills
Administrative and organizational skills
Customer service orientation with a “can-do” attitude and a solutions focused goal in conflict resolution
Time management skills and ability to prioritize wisely
Qualifications:
Computer Skills:
Intermediate computer and internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Learning and Development:
Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.
Education:
High school education or equivalent is required
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions
Professional Experience:
One-year customer service or sales experience preferred
Benefits of Working for Trinity:
Medical, Vision & 125 Plan - 100% of the monthly premium covered for individuals. Optional 125 plan available for dental and dependent medical premiums.
Retirement Plans - Prepare for retirement and ramp up 401(k) savings with a 2% employer match
Group Life Insurance - Up to $25,000 if the unimaginable occurs
Great Talent Knows Great Talent - Bonuses provided for any hires made through employee referrals
10 paid Holidays, Vacation (up to 4 weeks!) and Sick pay provided
On-site housing discounts
Competitive bonus opportunities
Scholarship Opportunities for Employees and their Dependents
NAA Designation Reimbursement Program including:
Certified Apartment Manager (CAM)
National Apartment Leasing Professional (NALP)
Certificate for Apartment Maintenance Technicians (CAMT)
Certified Apartment Portfolio Supervisor (CAPS)
Career Growth Opportunities
See more at: https://www.trinity-pm.com/join-our-team