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Customer Service Specialist

Trinity Property Consultants

Customer Service Specialist

Chico, CA
Full Time
Paid
  • Responsibilities

    Be a part of one of the fastest growing student housing management companies in the industry! Our dynamic portfolio continues to expand as we acquire locations in close proximity to the nation’s top learning institutions. We are currently seeking personalities with a passion for service and a can-do attitude to join our team. Advance your career opportunities in the ever-growing multi-family industry with an organization that is committed to the resident experience and guided by our values.

    Job Description:

    Maintain daily operations of front desk assisting guests and residents with general questions and leasing procedures

    Greet guests upon arrival and direct them to the proper location or person

    Clerical and phone support/message relay

    Check out and key log tracking of property keys to team members and vendors

    Provide superior customer service

    Assist leasing team as needed to show, lease, and move in prospective community members

    Process maintenance work orders as requested by residents

    Adhere to Trinity’s operating procedures and policies

    Demonstrate ability to resolve customer/resident complaints and direct pertinent issues and matters to the proper department or manager

    Additional tasks or duties assigned by Leasing and Operations Manager and Community Manager

    Special Requirements:

    Physical Demands:

    The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

    Attendance/Travel:

    This position is a full-time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.

    Essential Functions:

    Skills include an excellent ability to address the needs of residents, prospects, and vendors. Other essential skills include but are not limited to:

    Ability to handle a high-volume workload efficiently and calmly

    Exhibit effective communication skills

    Administrative and organizational skills

    Customer service orientation with a “can-do” attitude and a solutions focused goal in conflict resolution

    Time management skills and ability to prioritize wisely

    Qualifications:

    Computer Skills:

    Intermediate computer and internet knowledge

    Intermediate knowledge of MS Word, Excel and Outlook

    Learning and Development:

    Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.

    Education:

    High school education or equivalent is required

    Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

    Professional Experience:

    One-year customer service or sales experience preferred

    Benefits of Working for Trinity:

    Medical, Vision & 125 Plan - 100% of the monthly premium covered for individuals. Optional 125 plan available for dental and dependent medical premiums.

    Retirement Plans - Prepare for retirement and ramp up 401(k) savings with a 2% employer match

    Group Life Insurance - Up to $25,000 if the unimaginable occurs

    Great Talent Knows Great Talent - Bonuses provided for any hires made through employee referrals

    10 paid Holidays, Vacation (up to 4 weeks!) and Sick pay provided

    On-site housing discounts

    Competitive bonus opportunities

    Scholarship Opportunities for Employees and their Dependents

    NAA Designation Reimbursement Program including:

    Certified Apartment Manager (CAM)

    National Apartment Leasing Professional (NALP)

    Certificate for Apartment Maintenance Technicians (CAMT)

    Certified Apartment Portfolio Supervisor (CAPS)

    Career Growth Opportunities

    See more at: https://www.trinity-pm.com/join-our-team